Help Desk Customer Care Executive

Overview

V-Tronik Innovation LLP is seeking a Help Desk Customer Care Executive to join their team in Bengaluru, Karnataka. The role involves managing customer accounts, resolving complaints, and providing high-quality support to ensure customer satisfaction. The position requires fluency in English, proficiency in typing, and familiarity with government portals and Microsoft Office applications.

Key Responsibilities

• Open and update customer accounts with relevant information
• Address product or service issues by identifying problems and explaining optimal solutions
• Process financial adjustments related to customer accounts
• Collect customer information to recommend suitable products or services
• Generate reports analyzing customer data and contributing to team goals
• Handle a high volume of incoming calls efficiently
• Build and maintain trustful relationships through clear communication
• Meet sales targets and call handling objectives
• Manage complaints promptly and follow up to ensure resolutions
• Record customer interactions and maintain organized account records
• Guide customers on company policies, product recalls, and promotions
• Support order placement, cancellations, exchanges, and payment processing
• Leverage computer technology to manage call flow and customer service operations
• Collaborate with customer service management to maintain service standards
• Compile reports measuring overall customer satisfaction

Requirements

• 3 to 5 years of relevant customer service experience
• Fluent communication skills in English; knowledge of Kannada and Hindi preferred
• Strong typing abilities
• Familiarity with GEM Portal, e-Bidding platforms, and other government portals
• Proficiency with Microsoft Excel including VLOOKUP, Pivot Tables, formulas, and spreadsheets
• Experience using Microsoft Outlook for email communication

Working Conditions

• Work location: V-Tronik Innovation LLP, Cunningham Road, Vasanth Nagar, Bengaluru - 560051
• Work schedule: 6 days per week, 9 AM to 6 PM; Sundays off

Compensation and Benefits

• Monthly salary between 25,000 and 30,000 INR, negotiable based on experience
• Eligible for ESIC, Provident Fund, insurance, bonus, gratuity, and leave as per labor regulations
• Annual salary increment
• Travel allowance
• Retention bonus awarded after completing 5 years of service

Additional Information

This is a direct hiring opportunity with V-Tronik Innovation LLP; no fees are charged and no contractual employment is involved. Interested candidates should share their resumes via WhatsApp at +91-6366751637. Interviews will be conducted face-to-face only; no telephonic or virtual interviews will take place.