- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 2주 전
- 작업 모드
- 사무실에서
- 적임
- Candidates with hospitality experience and the ability to supervise front office operations, manage shifts, and work flexible days including weekends are suitable for this role.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Company Overview
Mercure, part of the Accor family, is looking for a Front Office Shift Leader in Abu Dhabi. The role sits within a global hospitality organization that values individuality, continuous learning, and creating meaningful work experiences. Team members are encouraged to grow, explore new opportunities, and contribute to a service culture that challenges convention while putting guests first.
Role Summary
This position is focused on leading front office activity during assigned shifts, ensuring guests receive a smooth and memorable stay while the team is supported, coached, and kept aligned with service standards and departmental procedures.
Key Duties
- Deliver outstanding guest service and make sure visitors enjoy a high-quality experience throughout their stay.
- Guide, coach, and train team members so they can perform effectively.
- Carry full responsibility for the tasks assigned to the shift and ensure they are completed in the most suitable way.
- Oversee the front office team and provide hands-on support as needed.
- Manage guest concerns and complaints in a professional manner.
- Coordinate and direct day-to-day front office activities.
- Support the team with front desk operations, including handling accounting-related issues when they arise.
- Make sure all employees understand and follow department policies, procedures, and work standards.
- Take on additional tasks as instructed by front office management.
Required Profile
- Friendly, welcoming, and genuinely interested in hospitality.
- Previous experience in a supervisory or team leader role within the hospitality sector.
- Comfortable managing shifts and working without close supervision.
- Strong interpersonal skills and the ability to solve problems effectively.
- Willing to work across weekdays and weekends.
- A composed and well-organized approach, especially in busy or stressful situations.
- Clear and effective communication with both guests and colleagues.
Additional Information
This position is for Mercure Abu Dhabi Downtown. The hiring company also emphasizes a workplace culture built around creativity, development, and hospitality service excellence.