Front Office Shift Leader

Company Overview

Mercure, part of the Accor family, is looking for a Front Office Shift Leader in Abu Dhabi. The role sits within a global hospitality organization that values individuality, continuous learning, and creating meaningful work experiences. Team members are encouraged to grow, explore new opportunities, and contribute to a service culture that challenges convention while putting guests first.

Role Summary

This position is focused on leading front office activity during assigned shifts, ensuring guests receive a smooth and memorable stay while the team is supported, coached, and kept aligned with service standards and departmental procedures.

Key Duties

• Deliver outstanding guest service and make sure visitors enjoy a high-quality experience throughout their stay.
• Guide, coach, and train team members so they can perform effectively.
• Carry full responsibility for the tasks assigned to the shift and ensure they are completed in the most suitable way.
• Oversee the front office team and provide hands-on support as needed.
• Manage guest concerns and complaints in a professional manner.
• Coordinate and direct day-to-day front office activities.
• Support the team with front desk operations, including handling accounting-related issues when they arise.
• Make sure all employees understand and follow department policies, procedures, and work standards.
• Take on additional tasks as instructed by front office management.

Required Profile

• Friendly, welcoming, and genuinely interested in hospitality.
• Previous experience in a supervisory or team leader role within the hospitality sector.
• Comfortable managing shifts and working without close supervision.
• Strong interpersonal skills and the ability to solve problems effectively.
• Willing to work across weekdays and weekends.
• A composed and well-organized approach, especially in busy or stressful situations.
• Clear and effective communication with both guests and colleagues.

Additional Information

This position is for Mercure Abu Dhabi Downtown. The hiring company also emphasizes a workplace culture built around creativity, development, and hospitality service excellence.