Front Office Manager

About the Role

Exquisite Hospitality Management is seeking a Front Office Manager to oversee and ensure seamless operations at the Zostel Delhi property. This role demands managing front desk activities and maintaining efficient day-to-day functioning of the property.

Key Responsibilities

• Oversee front desk procedures including guest welcoming, check-ins, and check-outs while delivering outstanding customer service.
• Address guest inquiries, concerns, and special requests promptly and with professionalism.
• Collaborate with housekeeping and maintenance teams to guarantee rooms meet readiness and guest satisfaction standards.
• Manage reservations, cancellations, and maintain room availability utilizing the Property Management System (PMS).
• Handle financial tasks such as cash transactions, billing, invoicing, and daily reconciliation of accounts.
• Lead and schedule front office personnel, providing training and supervision to uphold service excellence.
• Maintain precise guest records and compile reports on operational and occupancy metrics.
• Coordinate with external vendors and assist in managing inventory for operational supplies.
• Ensure adherence to company policies, safety protocols, and hospitality industry standards.

Required Skills and Qualities

• Excellent customer service and guest relationship management abilities.
• Strong expertise in front office operations and complaint resolution.
• Leadership skills with experience in team coordination and supervision.
• Proficiency in reservation management and PMS software.
• Effective communication and interpersonal skills to interact with guests and staff.
• Competency in cash handling, billing processes, and financial reconciliation.
• Ability to multitask, solve problems, and manage time efficiently.
• Familiarity with Microsoft Office and administrative duties.

Work Schedule & Other Details

The role typically requires working 10 to 12 hours per day to ensure uninterrupted property operations.