아르 자형
- 경험
- 5년 이상
- 샐러리
- INR 500,000 – INR 500,000 / year
- 채용 공고
- 1
- 게시됨
- 4시간 전
- 작업 모드
- 재택근무
- 적임
- Candidates must have a minimum of 5 years managerial experience in hotel operations, including prior employment with Hilton Hotels. They must possess leadership and communication strengths and be able to work the specified night shift schedule from Monday to Saturday.
- 재개하다
- 신청 시 필수 사항
직무 설명
Overview
We are looking for a skilled Executive Assistant Manager to assist the General Manager in managing all facets of hotel operations. This position plays a crucial role in guaranteeing operational efficiency, maintaining outstanding guest services, and building strong relations inside and outside the hotel environment.
Key Responsibilities
- Manage daily hotel operations and actively support the General Manager in operational activities.
- Delegate responsibilities to Heads of Departments (HODs) and supervise their performance to ensure adherence to hotel policies and SOPs.
- Serve as the hotel’s Public Relations liaison to effectively promote the property within the hospitality sector, community, and trade bodies.
- Track guest feedback across platforms such as Guest Assistance, Expedia, and Engine, and lead service recovery efforts.
- Ensure compliance with operational controls, SOPs, policies, and quality service standards.
- Handle guest complaints swiftly and implement strategies to recover service quality.
- Maintain precise records related to cash flow, guest floor limits, accounts receivable aging, direct billing, and more.
- Enhance owner loyalty through proactive communication and consistent business outcomes.
- Assist in managing key property matters including capital projects, guest services, and refurbishments.
- Develop strong cooperation among hotel staff, department heads, and across departments to boost efficiency and event execution.
- Conduct routine audits of par stock to verify sufficient hotel supplies.
- Communicate hotel policies and procedures clearly and promptly to staff.
- Be accessible around-the-clock to address any guest or staff emergencies.
- Collaborate with the sales team to manage corporate clients and support new client acquisition when necessary.
- Execute any tasks assigned by the General Manager or senior leadership.
Candidate Requirements
- A minimum of 5 years in a leadership role within hotel operations.
- Experience specifically with Hilton Hotels is mandatory.
- Excellent leadership, organizational, and interpersonal communication skills.
- Willingness to work night shifts from 7:00 PM to 4:00 AM IST, Monday through Saturday.
- Strong analytical skills coupled with a guest-centric approach.
Additional Information
- Work hours are Monday to Saturday, 7:00 PM to 4:00 AM IST.
- This is a fully remote role based in India.
- Competitive salary with a total CTC of ₹500,000 per annum offered.
Benefits
- Attractive and competitive remuneration.
- A cooperative and supportive remote working environment.
- Opportunity to engage with a committed professional team.