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About the Role

Amerit Fleet Solutions, a prominent provider of comprehensive fleet maintenance services, is looking for a seasoned and visionary Director of Operations to lead the National Account Solutions (NAS) segment. This executive position will spearhead operational efficiency, strategic expansion, and profitability while nurturing a culture centered on innovation and customer focus.

Key Responsibilities

Lead field operations managing a team exceeding 100 members, including Senior and Regional Operations Leaders, Fleet Managers, and Field Technicians.
Collaborate with departments such as Finance, HR, IT, and executive leadership to synchronize operational goals with business ambitions.
Optimize key performance indicators (KPIs) and deliver superior customer satisfaction.
Drive strategic planning to establish Amerit’s dominance in fleet maintenance solutions, facilitating both new and existing client onboarding.
Empower frontline leaders to enhance essential metrics and operational outcomes.
Maintain strong, direct relationships with customer operations staff to align with client expectations, build trust, and ensure exceptional service that fulfills contract service-level agreements (SLAs).
Oversee inventory management ensuring efficiency, optimal resource use, and accountability in inventory procedures.
Develop and implement talent management strategies including succession planning, training, and career advancements to cultivate skilled operational leaders.
Advise the General Manager with critical operational and technical insights supporting decision-making and achievement of business targets.
Enforce strict compliance with operational protocols promoting safety, quality, customer satisfaction, and productivity.
Manage the repair order process ensuring timely receipt, scheduling, execution, and closure in line with business and client requirements.
Continuously monitor operational KPIs to ensure efficient performance of teams.

Minimum Qualifications

Bachelor’s degree in Business, Supply Chain Management, Engineering, or a related discipline; advanced degrees are preferred.
Minimum 10 years of progressive leadership experience in operations, ideally in fleet management, logistics, or transportation sectors.
Proven success in driving operational excellence, continuous process improvements, and sustained growth.
Excellent analytical and problem-solving abilities leveraging data insights for effective decision-making.
Strong communication and stakeholder management skills with the ability to influence cross-functional teams.
Customer-focused mindset passionate about talent development and building top-performing teams.
Adaptable, innovative, and resilient, thriving in fast-changing and ambiguous environments.
Experience with analytics platforms, such as DOMO, Tableau, Power BI, or Qlik, to analyze operational data and support data-driven decisions.

Preferred Qualifications

Over 10 years of practical experience as a fleet maintenance technician performing vehicle diagnostics, repairs, and preventive maintenance.
Expertise in fleet management systems including TMW, Maximo, Samsara, Fleetio, Geotab, and RTA with capability in system implementation and process optimization.
Background in managing medium to large fleets in transportation or fleet management roles.
Proven experience managing diverse stakeholders across multiple organizational levels.
Skills in process development, project management, and scheduling.

Travel Expectations

Initial travel estimated at approximately 50% during the first six months for establishing relationships, overseeing new customer implementation, and operational alignment. Subsequently, travel is expected to reduce to about 35%, focusing on localized management and site visits to maintain customer relationships and monitor operations.

Compensation and Benefits

This is a remote position with preference for candidates based in Washington DC, Charlotte, NC, or Dallas, TX. The role offers a competitive salary range from $130,000 to $150,000 annually, dependent on experience and location, paid weekly every Friday, plus a bonus incentive plan.

Comprehensive benefits effective within 30 days, including medical, dental, vision, prescription drugs, life, and disability insurance.
401(k) matching program.
Unlimited vacation, holidays, and sick leave.
Safety initiatives including boot and prescription safety eyewear reimbursements.
Professional development through Amerit University training programs.
Employee referral bonuses up to $1,000.
ASE certification program with fee reimbursement and bonus eligibility.
Employee recognition platform with reward opportunities.
Employee Assistance Program (EAP) and 24/7 nurse triage line.
Discounts on cell phone services and entertainment tickets.
Employee resource groups to promote inclusion.
Culture promoting safety, transparency, and innovation led by example.

Director of Operations - Fleet Maintenance