Customer Support Executive - International Voice Process (Fresher)

Role Overview

We are inviting applications for the position of Customer Service Executive specializing in International Voice Processes. The incumbent will manage incoming customer calls, address inquiries, and ensure a superior service experience.

Key Responsibilities

• Respond to inbound customer issues concerning both technical and non-technical matters.
• Diagnose customer problems and deliver accurate solutions.
• Communicate courteously and professionally with customers.
• Record customer information and details of each call meticulously.
• Adhere to organizational policies and achieve daily performance targets.
• Uphold high standards of customer service quality.

Candidate Profile

• Fresher candidates including graduates and undergraduates are encouraged to apply.
• Excellent spoken and written English communication skills.
• Strong analytical and problem-solving capabilities.
• Basic understanding of technical troubleshooting.
• Customer-focused mindset with a constructive attitude.
• Capability to thrive in a dynamic, fast-paced work setting.
• Knowledge of Microsoft Office and CRM software will be advantageous.
• Applicants with 6 months of experience in International Customer Service, including those with UG and B.Tech/B.E. degrees, are also eligible.

Job and Work Details

• Process Type: International Customer Support (Voice)
• Annual Salary Range: INR 300000 to 400000
• Take-Home Pay: Approximately INR 18000 to 25000 monthly
• Work Locations: Gurugram and Noida
• Working Schedule: 5 days per week
• Weekly Off: 2 rotational days off
• Shift Pattern: Rotational shifts
• Transportation: Cab service available both ways
• Immediate joiners preferred

Additional Information

Contact Enab at 99109 87637 to schedule an interview.