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Role Overview

We are inviting applications for the position of Customer Service Executive specializing in International Voice Processes. The incumbent will manage incoming customer calls, address inquiries, and ensure a superior service experience.

Key Responsibilities

Respond to inbound customer issues concerning both technical and non-technical matters.
Diagnose customer problems and deliver accurate solutions.
Communicate courteously and professionally with customers.
Record customer information and details of each call meticulously.
Adhere to organizational policies and achieve daily performance targets.
Uphold high standards of customer service quality.

Candidate Profile

Fresher candidates including graduates and undergraduates are encouraged to apply.
Excellent spoken and written English communication skills.
Strong analytical and problem-solving capabilities.
Basic understanding of technical troubleshooting.
Customer-focused mindset with a constructive attitude.
Capability to thrive in a dynamic, fast-paced work setting.
Knowledge of Microsoft Office and CRM software will be advantageous.
Applicants with 6 months of experience in International Customer Service, including those with UG and B.Tech/B.E. degrees, are also eligible.

Job and Work Details

Process Type: International Customer Support (Voice)
Annual Salary Range: INR 300000 to 400000
Take-Home Pay: Approximately INR 18000 to 25000 monthly
Work Locations: Gurugram and Noida
Working Schedule: 5 days per week
Weekly Off: 2 rotational days off
Shift Pattern: Rotational shifts
Transportation: Cab service available both ways
Immediate joiners preferred

Additional Information

Contact Enab at 99109 87637 to schedule an interview.

Customer Support Executive - International Voice Process (Fresher)

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