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- 5년 이상
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- 2시간 전
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Overview
We are looking for a seasoned CORTEX Operations Specialist to oversee and manage the operational aspects of CORTEX applications in a banking setting. This position demands ensuring system uptime, stability, effective incident handling, and close collaboration with technical and business stakeholders.
Key Responsibilities
- Oversee daily operations of CORTEX applications within the banking environment
- Continuously monitor CORTEX applications, related services, interfaces, and batch processing jobs
- Investigate production incidents and conduct root cause analyses
- Address application alerts, errors, and operational challenges within set service level agreements (SLAs)
- Liaise with infrastructure, database, middleware, network, and application teams for smooth functioning
- Assist in deployment, release management, patching, and production change activities
- Conduct regular system health checks to maintain high availability and performance
- Manage incidents, problems, and change requests via IT service management tools
- Generate operational reports, analyze incidents, and maintain technical documentation
- Ensure adherence to banking security standards, operational controls, and audit policies
- Participate in on-call rotations and production support as needed
Candidate Requirements
- At least 5 years of experience in CORTEX operations, application support, or production support roles
- In-depth hands-on expertise with CORTEX systems and applications
- Prior experience in banking or financial service environments
- Strong grasp of production operations including incident management and troubleshooting
- Proficient with Linux/Unix environments, SQL, databases, and application monitoring solutions
- Understanding of batch processing workflows, system interfaces, APIs, and application integrations
- Knowledgeable in ITIL frameworks, particularly Incident, Problem, and Change Management processes
- Excellent analytical reasoning and problem-solving abilities
- Effective communication skills with strong stakeholder management capabilities
- Capability to work in a critical, high-availability banking production environment
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline
- ITIL certification advantageous
- Experience supporting high-stakes banking applications with 24/7 production support requirements