Client Success Specialist

About Nurse Life Coach Academy

Nurse Life Coach Academy (NLCA) supports nurses in developing coaching businesses and reclaiming their professional paths. Experiencing rapid growth—with their student population nearly tripling within a year—they seek a Client Success Specialist to serve as a dependable and approachable point of contact for their students.

Key Responsibilities

• Handle daily student experience operations in close partnership with the Director of Client Success, including onboarding, offboarding, program extensions, withdrawals, and migrations.
• Ensure students are correctly set up across all relevant platforms, tools, and communication workflows.
• Monitor and respond promptly to shared email and SMS inboxes with professional, empathetic communication, including making support calls when required.
• Track bookings for orientation sessions, form completions, and important student milestones.
• Follow up on overdue payments and manage escalation procedures.
• Keep student records accurate and updated across CRM systems, spreadsheets, and other internal tools.
• Proactively identify and resolve any discrepancies to maintain a smooth student experience.
• Assist the Director with documentation of standard operating procedures, process enhancements, and other operational initiatives.
• Provide backup support for the client success team during high-demand periods like program launches or staffing shortages.
• As workload allows, support affiliate program metric tracking, manage masterclass setups, handle custom payment requests, and contribute to ad hoc projects.

Candidate Requirements

• A minimum of one year in client success, customer service, or other client-facing support roles.
• Fluent English communication skills, both written and oral, with a warm and professional demeanor, especially under pressure. Native or near-native proficiency preferred.
• Residency in the US or Canada with availability during Eastern Time business hours (ideally 8 AM to 5 PM, spread across morning, midday, and late afternoon).
• Ability to work independently and efficiently in a dynamic, remote startup environment.
• Strong attention to detail and capacity to manage complex projects within deadlines.
• Highly self-motivated and communicative about daily tasks and progress.
• Experience with CRM systems like HubSpot, Kajabi, or other coaching/education platforms is an advantage.

Additional Details

• This is a contract position (1099) offering 20–25 hours per week with an initial 90-day term.
• Compensation ranges from $28 to $30 per hour depending on experience.
• The role is fully remote and reports directly to the Director of Client Success.
• After the initial term, there is strong potential for role expansion and longer-term engagement as the team grows.

Application Instructions

Applicants should submit a brief video (up to 5 minutes) that covers their client success or customer service experience, an example of successfully de-escalating a challenging client situation, familiarity with support/CRM tools, and weekly availability including time zone details. This video should accompany their resume when applying.