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AM - Claims

Aditya Birla Capital

Maharashtra, India · 정규직

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Job Purpose

This role is focused on overseeing claims operations with a strong emphasis on accuracy, turnaround time, and consistent decision-making. The position requires hands-on understanding of indemnity-based claims such as cashless and reimbursement, along with fixed benefit products.

Core Responsibilities

  • Work across claims workflows and understand how claim systems function, including key process steps and system fields for health, personal accident, and travel lines.
  • Track and improve operational performance using measures such as turnaround time and accuracy in claims adjudication.
  • Manage expectations effectively within the claims team and for specialized business handling.
  • Help ensure claims decisions are handled uniformly while maintaining required turnaround times.
  • Build and maintain clear standards and operating protocols for the claims team.
  • Review and audit claims decisions to confirm alignment with claims guidelines, consistency in outcomes, and adherence to approval authority limits for both in-house and TPA claims.

Additional Information

This position requires a strong grasp of claims processes, operational discipline, and compliance-led review of claims outcomes.

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