Airport Representative

Job Location

Al Najada Doha Hotel By Tivoli, Doha, Qatar

Company Overview

Minor Hotels is a global hotel owner, operator, and investor managing a diverse portfolio of over 530 properties worldwide, catering to a variety of traveler needs. Their operations span more than 50 countries across Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America, including brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli.

Role Summary

The Airport Representative acts as the initial point of contact for guests arriving at the airport. This role involves greeting, assisting with luggage, coordinating transportation transfers to and from the property, and delivering exceptional customer service to ensure seamless guest experiences during arrivals and departures.

Key Duties and Responsibilities

• Welcome guests at the airport, assist with their luggage, and facilitate transportation arrangements.
• Liaise with the hotel front office or transport teams to confirm guest arrival and departure schedules.
• Ensure timely and accurate pick-up and drop-off services for guests.
• Keep updated flight information and communicate delays or changes to relevant hotel departments.
• Support guests with check-in and check-out procedures when necessary.
• Respond to guest inquiries and provide information about the hotel and local area.
• Collaborate with drivers, travel agents, and other service providers to ensure smooth transfers.
• Maintain precise records of guest movements and transportation requests.
• Address guest complaints professionally and escalate issues to management promptly.
• Consistently represent the hotel's brand in a positive and professional manner.

Qualifications and Skills

• Minimum education of high school diploma; a degree in Hospitality Management is advantageous.
• 1 to 2 years of experience in comparable roles within hospitality, tourism, or airline sectors.
• Excellent communication and interpersonal abilities.
• Strong skills in organization and coordination.
• Customer-focused attitude and professional demeanor.
• Proficiency in English, with additional language skills considered beneficial.
• Flexibility to work varied hours including weekends and holidays.
• Familiarity with airport procedures and local transportation options.