- 경험
- 3~5세
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 8시간 전
- 작업 모드
- 사무실에서
- 교육
- Bachelors Degree
- 재개하다
- 신청 시 필수 사항
직무 설명
About the Role
Greenberg Traurig (GT) is a global law firm operating in 15 countries, offering competitive pay, great benefits, and a dynamic, collaborative work atmosphere. We are looking for an Account Administration Specialist to join our team at our Riyadh Regional Headquarters. This position demands someone who excels in a busy, deadline-driven setting and possesses strong decision-making and problem-solving skills. The successful candidate will demonstrate dedication, initiative, adaptability, and effective communication to work across teams delivering exceptional service.
Key Responsibilities
- Create and maintain employee accounts in Active Directory and ADERANT systems, managing account modifications, deactivations, and deletions.
- Administer Microsoft Entra (Azure) cloud accounts, including group management.
- Oversee user accounts in external platforms such as Dropbox, BOX, Google Workspace, Sharefile, Preparis, eFax, PingOne Identity, ZOOM, among others.
- Manage firm-wide distribution lists on-premises and cloud-based environments.
- Track and update all requests through the Ivanti ticketing system.
- Coordinate with the Office of Firm Counsel for approvals on issues requiring authorization and maintain records within the SQL database.
- Conduct follow-ups with clients and IT teams concerning service requests.
- Provide Tier I and rotational on-call support to the Account Administration Team.
- Assist with training new Helpdesk and Account Administration staff.
- Offer advanced support to HR and the Office of Firm Counsel.
- Identify and propose enhancements to the Account Administration processes.
- Act as the Subject Matter Expert (SME) for firm-wide technology initiatives and manage small projects as assigned.
- Maintain up-to-date documentation including Standard Operating Procedures (SOPs) and Quick Reference Cards (QRCs).
- Review communications related to new policies, procedures, systems changes, or outages.
Qualifications and Skills
- Advanced knowledge of Active Directory and GT's policies regarding account access and procedures.
- Experience with helpdesk and call center operations.
- Strong client service orientation with attention to detail, capable of resolving escalations by asking insightful questions.
- Excellent organizational, verbal, and written communication skills with the ability to convey complex technical details in simple terms.
- Demonstrated analytical, evaluative, and problem-solving skills.
- Ability to work independently, meet deadlines, and maintain confidentiality.
- Competent in documenting technical procedures and workflows.
- Proficiency with Windows-based software and Microsoft Office 365.
- Familiarity with Ivanti ticketing system or equivalents, SQL management, and scripting using PowerShell.
Education and Experience
- Bachelor's degree preferred.
- Between three and five years of experience in Active Directory or related fields.
- Certifications such as MCSA, A+, AZ900 Azure Fundamentals, Security+, and Network+ are highly advantageous.
Additional Information
This position is based on-site at the Riyadh Regional Headquarters and reports to the Account Administration Manager. Flexibility to work overtime and participate in an on-call rotation is expected to support operational needs.