VSAT L1 Engineer / Satellite NOC Engineer

About Tata Consultancy Services (TCS)

Tata Consultancy Services is a global IT services, consulting, and business solutions provider with over 50 years of experience partnering with leading enterprises worldwide. Operating through its unique Location Independent Agile™ delivery model, TCS offers a consulting-led, cognitive-powered integrated range of business, technology, and engineering services. Part of the Tata Group, India's largest multinational business conglomerate, TCS employs more than 616,000 professionals across 53 countries.

Job Overview

The role involves monitoring VSAT networks, managing events and incidents, coordinating escalations, and ensuring compliance with SLAs within a satellite Network Operations Center (NOC) environment based in Doha, Qatar.

Primary Responsibilities

• Monitor VSAT networks using NMS/EMS tools, including hub systems, VSAT controllers, and monitoring platforms.
• Detect and classify alarms for issues such as terminal outages, link degradation (e.g., low SNR, high BER), connectivity interruptions, and equipment faults.
• Log and manage incidents utilizing tools like ServiceNow or Remedy, capturing site information, service impacts, severity, and affected devices, while ensuring timely acknowledgments and updates.
• Perform initial troubleshooting by assessing VSAT terminal status, signal quality (SNR, BER), modem and antenna unit conditions to determine if issues relate to site factors, network/hub problems, or environmental effects like weather fade.
• Coordinate escalations to Level 2 VSAT teams, field engineers, and network teams following the escalation matrix to resolve priority incidents efficiently.
• Maintain ongoing communication with stakeholders, including regular updates, outage notifications, support for critical incident bridge calls, and effective shift handovers.
• Adhere to SLA and incident management processes, ensuring timely response, accurate documentation, and avoidance of backlog or ticket aging.
• Compile shift-wise reports, incident summaries, and logs highlighting recurring or unstable link issues.

Technical Knowledge Required

• Fundamental understanding of VSAT system architecture, including hubs, remote terminals, indoor units (IDU), and outdoor units (ODU).
• Basic satellite communication principles.
• Radio frequency (RF) concepts such as signal-to-noise ratio (SNR), bit error rate (BER), and signal attenuation.
• Basic networking knowledge including IP and routing fundamentals.
• Familiarity with network monitoring tools and ticketing systems for incident tracking.

Additional Information

The position is full-time based in Doha, Qatar, with remote work flexibility available. The application deadline is September 20, 2026.

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