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Technical Support Engineer

Deloitte US-India Offices

Hyderabad, Telangana, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: Up to 1 yrs
ಸಂಬಳ: INR 200,000 / year
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 3 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ವಿದ್ಯಾಭ್ಯಾಸ: ಯಾವುದೇ ಪದವೀಧರರು
ಅರ್ಹತೆ: Individuals with qualifications including B.C.A., B.Com, B.Tech/B.E., B.A., or B.B.A./B.M.S. in any field are eligible to apply.
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

Role Overview

This position involves delivering technical assistance to clients via phone, email, and chat, focusing on software-related issues. The engineer will address and resolve customer complaints efficiently while maintaining professionalism.

Key Responsibilities

Assist customers with software product issues using multiple communication channels.
Diagnose and solve customer problems promptly and courteously.
Work with cross-functional teams to develop solutions for repeated technical challenges.
Maintain detailed records of client interactions within CRM systems to facilitate tracking and reporting.

Required Qualifications

Experience ranging from approximately 10 to 18 months in international technical support or allied positions.
Excellent English communication capabilities, both written and verbal, to clearly articulate complex technical concepts.
Strong troubleshooting expertise including usage of ticketing systems and applying root cause analysis to resolve typical software issues.

Eligibility Criteria

Candidates holding degrees such as B.C.A., B.Com, B.Tech/B.E., B.A., or B.B.A./B.M.S. in any specialization are eligible to apply.

ಕೌಶಲ್ಯಗಳು

ತಾಂತ್ರಿಕ ಸಹಾಯ ಮೂಲ ಕಾರಣ ವಿಶ್ಲೇಷಣೆ ಇಂಗ್ಲಿಷ್ ಸಂವಹನ Software Troubleshooting Customer complaint resolution CRM software usage Multichannel Customer Support Ticketing tool proficiency