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Technical Support Engineer
Hyderabad, Telangana, India · À temps plein
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- Expérience
- Up to 1 yrs
- Salaire
- INR 200,000 / year
- Ouvertures
- 1
- Publié
- il y a 3 heures
- Mode de travail
- Au bureau
- Éducation
- Tout diplômé
- Admissibilité
- Individuals with qualifications including B.C.A., B.Com, B.Tech/B.E., B.A., or B.B.A./B.M.S. in any field are eligible to apply.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Role Overview
This position involves delivering technical assistance to clients via phone, email, and chat, focusing on software-related issues. The engineer will address and resolve customer complaints efficiently while maintaining professionalism.
Key Responsibilities
- Assist customers with software product issues using multiple communication channels.
- Diagnose and solve customer problems promptly and courteously.
- Work with cross-functional teams to develop solutions for repeated technical challenges.
- Maintain detailed records of client interactions within CRM systems to facilitate tracking and reporting.
Required Qualifications
- Experience ranging from approximately 10 to 18 months in international technical support or allied positions.
- Excellent English communication capabilities, both written and verbal, to clearly articulate complex technical concepts.
- Strong troubleshooting expertise including usage of ticketing systems and applying root cause analysis to resolve typical software issues.
Eligibility Criteria
Candidates holding degrees such as B.C.A., B.Com, B.Tech/B.E., B.A., or B.B.A./B.M.S. in any specialization are eligible to apply.