Service Officer - Dunedin

About the Role

Join AA New Zealand, a trusted national institution with over 120 years of history supporting Kiwis on their journeys. We are evolving into a modern, interconnected organisation, committed to growth and making a difference for over a million Members. As a Service Officer based in Dunedin, you will be one of the front-line "Roadservice Heroes" delivering expert roadside assistance to Members during their moments of need.

Key Responsibilities

• Deliver expert roadside support by diagnosing vehicle faults and providing safe, effective repairs.
• Respond promptly to jobs assigned by the Contact Centre and Dispatch teams while managing workload and meeting performance targets.
• Communicate clearly with Members, explaining faults, outlining next steps, and presenting options.
• Handle payment processing accurately using AA’s systems and technologies.
• Identify and recommend AA products and partner services that align with Members’ needs.
• Maintain professional appearance including uniform, vehicle presentation, and positive customer interactions.
• Ensure your service vehicle, tools, and equipment are clean, maintained, and ready for use.
• Prioritize safety by adhering to AA health and safety protocols to protect yourself and others.
• Support a collaborative team culture by sharing feedback and assisting colleagues to continually improve service quality.

Candidate Profile

• Holds a Level 4 Automotive Trade Qualification or equivalent, coupled with recent, relevant automotive industry experience.
• Proficient in diagnostics with the ability to assess and resolve breakdowns efficiently on the road.
• Possesses a clean, full New Zealand Driver Licence and commits to safe driving standards.
• Comfortable using basic computing tools, tablets, and vehicle technology for job completion and payment processes.
• Strong communication skills to ease customer concerns and clearly explain technical details.
• Genuine dedication to customer service, representing the AA brand professionally and ethically.
• Availability and flexibility to work a rotating roster across seven days, including public holidays.

Additional Information

This role requires independence while still benefiting from a supportive team environment. It offers the chance to leverage your technical skills beyond the workshop, joining a respected organization where your contributions are truly valued. AA promotes diversity and inclusivity, encouraging candidates to bring their authentic selves to work and welcomes applicants who may feel they don't meet every criterion.

Benefits and Perks

• Complimentary AA Membership for you and your family.
• Your birthday off as a day off plus two additional wellbeing leave days annually.
• Opportunities for training and career progression.
• Access to discounted insurance products.
• A dynamic, evolving workplace with varied business challenges and prospects.