Payroll Administrator

Job Summary

The Payroll Administrator is tasked with ensuring the precise and timely processing of employee payrolls within the organization. This position requires adherence to company policies, employment laws, and payroll regulations while maintaining confidentiality and accuracy in all payroll-related data.

Key Responsibilities

• Process payroll cycles including weekly, bi-weekly, or monthly for all staff members.
• Accurately input and verify payroll details such as salaries, overtime, commissions, bonuses, and deductions.
• Guarantee payroll calculations are correct and completed within strict deadlines.
• Reconcile payroll reports and resolve any inconsistencies.
• Handle employee questions related to payroll through email, ticketing systems, or internal support channels.
• Explain payslip contents including tax deductions, overtime payments, and benefits clearly to employees.
• Maintain service quality during periods of high payroll query volumes.
• Update and manage payroll data for new hires, terminations, promotions, and salary adjustments.
• Strictly safeguard confidential payroll information.
• Comply with all relevant tax regulations, labor laws, and corporate policies in payroll processes.
• Prepare detailed payroll reports for management and finance departments.
• Support payroll audits and ensure internal compliance checks are completed.
• Coordinate with HR, operations, and finance teams on payroll-related changes.
• Collaborate with benefits administrators to process deductions like medical aid, pension contributions, and insurance.

Performance Metrics

• Accuracy rate of payroll processing.
• Meeting all payroll deadlines.
• Time taken to resolve employee payroll queries.
• Compliance with applicable statutory requirements.
• Accuracy of payroll data within the system.

Required Qualifications and Experience

• Experience using Sage 300 People is beneficial.
• Payroll certification is advantageous.
• Between 5 to 10 years’ experience in payroll administration, preferably in BPO, call center, or similar high-volume settings.
• Experience managing payroll for large employee numbers, typically 1000+ staff.

Skills and Competencies

• Proficiency with payroll software such as Sage, ADP, Paychex, SAP, or Workday.
• Advanced Excel competency.
• Strong knowledge of payroll legislation and tax compliance.
• Exceptional attention to detail.
• Capability to operate effectively within large-volume payroll environments.
• Excellent communication and customer service skills.
• Ability to resolve problems efficiently.
• High level of confidentiality and personal integrity.

Preferred Experience

• Exposure to incentive and commission payrolls commonly found in call centers.
• Familiarity with HRIS systems.
• Experience working with diverse employee groups across multiple teams.

Additional Information

• Salary is dependent on candidate experience.
• Benefits include medical insurance and pension schemes.
• Location is at the Victoria & Alfred Waterfront, Cape Town.
• Standard weekly contracted hours are 40, aligning with core business hours.
• Position is permanent.