In Room Dining Order Taker (Saudi National)

About the Company

Fairmont The Red Sea is part of the renowned Raffles & Fairmont resort located within the innovative Red Sea Project in Umluj, Saudi Arabia. The resort features 361 rooms, with eleven unique dining venues, including overwater restaurants overlooking the Red Sea and mangrove forests. Adjacent to an 18-hole championship golf course, the resort exemplifies Fairmont's reputation as a premier golf destination. Nestled on 200 kilometers of pristine coastline with over 90 untouched islands, dormant volcanoes, rich marine life, and archaeological sites, it sets a high benchmark for sustainable luxury development.

Role Overview

We are seeking an attentive and customer-centric In Room Dining Order Taker to join our team. This individual will serve as the primary contact for guests placing room service orders, ensuring precise handling of requests and contributing to an exceptional guest experience that aligns with our commitment to luxury hospitality.

Key Responsibilities

• Promptly and professionally answer incoming in-room dining calls, offering clear menu information and personalized recommendations.
• Carefully input guest orders into the point-of-sale system, noting any special requests or dietary constraints.
• Efficiently relay orders to kitchen and room service teams to maintain smooth operations.
• Provide courteous and knowledgeable responses to guest inquiries about menu items, prices, and service options.
• Accommodate special dietary needs while upholding service quality standards.
• Handle guest complaints or concerns with empathy, escalating issues appropriately.
• Maintain comprehensive records of guest preferences to enhance future service.
• Adhere strictly to hotel food safety, hygiene, and service protocols.
• Collaborate closely with room service staff to guarantee timely delivery and guest satisfaction.
• Manage multiple calls and orders effectively, particularly during busy periods, without sacrificing quality or attention to detail.

Required Qualifications

• Demonstrated experience in customer service within hospitality or food service industries.
• Strong verbal communication and interpersonal skills.
• Excellent organizational skills with keen attention to detail.
• Familiarity with point-of-sale systems and basic computer use.
• Ability to handle multiple orders concurrently in a fast-paced environment.
• Professional phone manners and respectful demeanor.
• Preferred knowledge of fine dining service practices and menu terminology.
• Multilingual abilities, ideally fluent in Arabic and English.
• Good problem-solving aptitude and flexibility in managing guest requests.
• Understanding of dietary restrictions and common food allergies is advantageous.

Additional Information

• Opportunity to be part of Accor, a leading global hospitality group with a luxury brand portfolio.
• Chance to contribute to the formation of pre-opening operations for two high-profile resorts in a world-renowned destination.
• Work within a team dedicated to delivering exceptional luxury hospitality experiences.
• Competitive compensation package with significant opportunities for career advancement.
• Access to excellent discounts across Accor and affiliated luxury brands worldwide.