Front of House Team Member

About the Role

We are expanding our NALA outlets in Dubai and seeking enthusiastic, personable individuals to join our Front of House team. This role involves creating memorable guest experiences with genuine warmth and attentiveness as the first and final point of contact within our store.

Key Responsibilities

• Greet guests warmly within five seconds, establishing eye contact and delivering a human, friendly welcome.
• Memorize regular customers' names and preferences to personalize their visits.
• Stay engaged and attentive without being distracted by devices when guests approach.
• Make every guest interaction feel thoughtful and generous.
• Accurately take orders, repeat them before payment, and suggest relevant add-ons naturally.
• Guide guests on where to wait and collect their orders clearly.
• Record complex orders carefully to avoid errors.
• Maintain thorough knowledge of menu items, pricing, and allergens to address guest inquiries confidently.
• Manage till and payment processes responsibly, including obtaining approval for non-sales and reconciling cash before shift end.
• Automatically offer receipts and document payment types accurately, reporting any irregularities promptly.
• Prepare drinks, especially coffee, to strict NALA standards, ensuring quality in presentation, foam, temperature, and packaging within 90 seconds of order.
• Maintain cleanliness and organization at the coffee station, including cleaning every 10 minutes and remaking drinks if standards are not met.
• Reset tables within two minutes after guests leave and inspect dining areas every 30 minutes for cleanliness and presentation.
• Keep floors dry and clear of obstacles, counters tidy, and retail displays fully stocked and attractively arranged.
• Utilize quieter periods to enhance the store’s appearance by arranging displays and tidying areas.
• Adhere strictly to Dubai's food safety and compliance regulations, holding necessary certifications and occupational health cards.
• Communicate allergen information accurately and apply VAT-inclusive pricing consistently.
• Respect cultural sensitivities in serving guests and maintain excellent personal hygiene and uniform standards at all times.

Candidate Profile

• Friendly, welcoming, and guest-focused demeanor.
• Energetic and positive attitude, capable of maintaining composure during busy periods.
• Strong attention to detail and pride in quality work.
• Ability to work efficiently without sacrificing quality or guest experience.
• Excellent communication skills adaptable to diverse guest demographics.
• Willingness to learn all aspects of the store operation and flexibility to assist wherever needed.
• Reliable, accountable, and dedicated to proper procedures.
• Passionate about hospitality, coffee, and food service.

Why Join Us?

Being part of NALA means contributing to a culture centered on exceptional food, beautiful spaces, and heartfelt service. Our team values include attention to detail, generosity, collaboration, excellence, and innovation. Joining us now means helping to shape our brand’s future as we launch new locations across Dubai. If you value people, take pride in your work, and want to grow within a vibrant team, we encourage you to apply.