Fraud Agent I

Position Overview

This role is offered through a partner company seeking a Fraud Agent I based in the United States. The position centers on supporting essential fraud prevention activities by identifying, evaluating, and responding to suspicious financial transactions. It plays a pivotal role in safeguarding customers, mitigating risk, and ensuring secure financial interactions.

Key Responsibilities

• Examine fraud alerts from monitoring systems to detect suspicious activities and decide on necessary follow-up actions.
• Manage and document fraud investigations thoroughly, ensuring all cases and decisions are recorded accurately.
• Assess high-risk transactions, including mobile and ATM deposits, for potential fraud signs.
• Perform account reviews and early warning analyses to uncover unusual or potentially fraudulent behaviors.
• Delegate cases for further inquiry when necessary and escalate critical or complex issues to supervisory staff.
• Communicate with customers via phone to confirm transactions, collect pertinent information, clarify concerns, and aid fraud resolution.
• Deliver professional and empathetic support to customers affected by suspected fraud.
• Implement preventative security controls such as account holds and access restrictions following established procedures.
• Educate customers on fraud prevention measures and available security resources.
• Work collaboratively with internal departments, including banking operations, customer service, card services, and online banking, to resolve issues effectively.
• Ensure compliance with relevant laws, company policies, and industry standards.
• Complete necessary documentation, reporting, and training while fostering a cooperative team atmosphere.

Candidate Profile and Requirements

• Must have a high school diploma or equivalent qualification.
• At least 2 years of experience in banking, financial services, fraud investigation, dispute resolution, risk management, or customer support.
• Preferred experience includes fraud operations, account servicing, dispute handling, or contact center environments.
• Strong analytical and investigative capabilities to recognize fraud patterns and risk factors.
• Exceptional attention to detail and accuracy when handling alerts and documenting cases.
• Sound judgment and decision-making skills to evaluate risk and respond swiftly in urgent situations.
• Excellent verbal and written communication skills, with experience managing sensitive customer interactions.
• Ability to handle multiple tasks while maintaining service quality and efficiency.
• Proficiency with fraud detection tools, case management software, and Microsoft Office.
• Knowledge of financial regulations and industry standards including Regulation E, NACHA, Regulation CC, card network rules, BSA/AML/OFAC, UCC, and elder financial abuse protections.
• Familiarity with fraud monitoring technologies and banking systems is advantageous.
• Must pass required background and credit screenings.
• Willingness to work flexible hours, including nights and weekends as needed.

Benefits and Compensation

• Annual salary ranges between 34102 and 49382 USD.
• Stable full-time position within a structured fraud operations framework.
• Access to professional growth opportunities and mandatory compliance education.
• Chance to develop expertise in fraud prevention, banking operations, and risk management.
• Supportive and collaborative workplace culture focused on protecting clients and operational excellence.
• Opportunities for career advancement within financial services operations.