Director – Client Growth Partner (CPG & Retail)

Overview

TTC Group is looking to hire a seasoned Director – Client Growth Partner to spearhead and expand large-scale enterprise accounts within the Retail and Consumer Packaged Goods sectors. This leadership role aims to generate consistent year-over-year growth by fostering solid relationships with C-suite executives, uncovering new business ventures, and delivering impactful digital transformation and AI-based solutions.

Key Responsibilities

• Increase assigned portfolio revenues by over 15% annually through well-structured account plans and comprehensive client engagement.
• Collaborate closely with account success custodians to meet revenue goals.
• Serve as a trusted consultant driving strategic conversations with senior leadership to align tech investments with organizational objectives.
• Ensure a strategic position for AI initiatives in managed accounts in collaboration with AI specialists.
• Lead discussions on enhancing productivity, optimizing costs, and improving operational efficiency using digital and AI-enabled approaches.
• Obtain client testimonials and references endorsing service excellence.
• Maintain strong awareness of client priorities and challenges to suggest pertinent solutions proactively.
• Work with delivery and solution teams to develop proposals, value propositions, and unique offerings.
• Demonstrate confidence in discussing AI and Generative AI technologies and their transformative business impacts.
• Regularly engage onsite with clients, visiting at least once weekly to deepen relationships.
• Collaborate with internal teams across practices, delivery, and sales to ensure a unified approach to client satisfaction and project success.

Required Qualifications and Experience

• Minimum five years in key account leadership managing portfolios worth over $20 million within notable professional services firms.
• Proven ability to work with senior client executives including CIOs, CTOs, CDOs, and business leaders, establishing trusted partnerships.
• Strong fluency in AI concepts applicable within industry contexts to facilitate value-driven AI conversations.
• Expertise in deal structuring, commercial acumen, and comfortable navigating procurement and legal negotiations.
• Collaborative mindset, capable of effective coordination with engineering and capability teams while demonstrating accountability.
• Experience with market research, client portfolio segmentation, and proactive opportunity identification.
• Domain expertise in Retail, Consumer Packaged Goods (CPG), Manufacturing, or Automotive sectors is preferred.