Customer Success Specialist - ServiceNow
Veracomp (obecnie Exclusive Networks Poland)
Dublin, County Dublin, Ireland · Full Time
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- Experience
- 2–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- 6 ಗಂಟೆಗಳು ಹಿಂದೆ
- Work mode
- In office
- Resume
- Required to apply
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Job description
About Exclusive Networks
Exclusive Networks is a global cybersecurity specialist operating across more than 45 countries, serving customers in over 170 countries. The company offers a curated vendor portfolio featuring top industry leaders and delivers a range of services including managed security, technical accreditation, and training. Exclusive Networks is committed to driving a trusted digital world while helping employees reach their potential.
Role Overview
The Customer Success Specialist plays a key role in promoting customer adoption, value realization, retention, and growth within the partner ecosystem. Collaborating closely with Partner Managers, Sales, Services, and leadership, this position ensures partners and customers meet measurable business goals from their investments. Responsibilities include onboarding support, success planning, renewal preparation, and identifying growth opportunities.
Key Responsibilities
- Develop and maintain success plans focused on onboarding, adoption, value realization, and renewal readiness.
- Work with Partner Managers to create customer success conversations and engagement strategies.
- Conduct regular business and adoption reviews as well as success checkpoints.
- Assist new customer deployments to speed up time-to-value and adoption.
- Identify renewal risks and formulate mitigation plans.
- Spot upsell, cross-sell, and expansion opportunities and route them to the sales teams.
Qualifications and Experience
- 2 to 3 years of experience in Customer Success, Account Management, Customer Experience, or similar customer-facing roles.
- Background in SaaS, software, cloud, or technology industries is preferred.
- Proven ability to build strong relationships and communicate effectively.
- Capability to manage multiple customers and stakeholders concurrently.
- Experience facilitating business reviews and customer meetings.
- Excellent organizational and planning abilities.
Personal Attributes
- Customer-focused and proactive in approach.
- Commercially minded.
- Collaborative team player.
- Strong communicator and relationship builder.
- Curious and driven to learn continuously.
- Results-oriented with a sense of accountability.
Equal Opportunity & Diversity
Exclusive Networks is an equal opportunity employer dedicated to hiring individuals from diverse backgrounds. They do not discriminate based on race, religion, gender, sexual orientation, disability, or any other protected characteristic. Employment decisions are based solely on qualifications, merit, and business needs.
Data Protection
The company respects candidate data privacy and encourages applicants to review their data protection policies prior to applying.
Encouragement to Apply
If you believe this role aligns with your skills and career goals, you are encouraged to submit an application. The company values its people as fundamental to its ongoing success.
Industry
Cybersecurity