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Customer Service Administrative Virtual Assistant
Remote · ಪೂರ್ಣ ಸಮಯ
ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ
- ಅನುಭವ
- ಯಾವುದೇ
- ಸಂಬಳ
- AUD 5 – AUD 5 / hour
- ತೆರೆಯುವಿಕೆಗಳು
- 1
- ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ
- 7 ಗಂಟೆಗಳ ಹಿಂದೆ
- ಕೆಲಸದ ಮೋಡ್
- ಮನೆಯಿಂದ ಕೆಲಸ ಮಾಡಿ
- ಪುನರಾರಂಭ
- ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ
ಕೆಲಸದ ವಿವರ
About the Role
Immerse VA Solutions is seeking a skilled Customer Service Administrative Virtual Assistant to provide support to patients within a growing healthcare organization based in Australia. This fully remote, full-time position requires excellent communication and administrative skills to manage sensitive discussions and ensure superior customer service delivery.
Work Schedule and Compensation
- Work hours: Monday to Friday, 9:00 AM to 5:00 PM Australian Eastern Standard Time (AEST)
- Weekly commitment: 40 hours per week
- Compensation: AUD 5 per hour
Key Responsibilities
- Respond to inbound calls and patient or stakeholder inquiries
- Provide empathetic and clear assistance to patients
- Manage scheduling of appointments and follow-up communications
- Keep records accurately updated using MediRecords software
- Liaise effectively with internal healthcare professionals
- Address customer concerns and escalate complex issues appropriately
Required Qualifications and Skills
- Prior experience supporting Australian clientele is mandatory
- Background in customer service, customer support, or as an administrative virtual assistant
- Strong proficiency in spoken and written English communication
- Excellent problem-solving and conflict de-escalation skills
- High level of accuracy and attention to detail when documenting information
- Capable of working independently from a professional remote environment
Preferred Additional Skills
- Experience in healthcare, allied health, or medical administration sectors
- Familiarity with MediRecords or comparable medical practice management systems
- Competency in appointment scheduling and handling confidential records