Contract Executive, MT Customer Service

Role overview

This position is for a customer service professional who will handle first-level enquiries quickly and accurately in a busy environment. As an initial point of contact, you will play an important part in delivering a customer-focused experience, responding with patience, resolving issues effectively, and aiming to exceed expectations whenever possible.

Key duties

• Handle queries and feedback received through the Motor Customer Inbox and hotline, including policy servicing, claims-related questions, and administrative matters.
• Take ownership of incident case management by working on escalated issues from different business units or teams and routing unresolved matters to the right support functions.
• Support document administration and maintain follow-up communication with customers regarding feedback.
• Offer practical guidance to help customers complete transactions efficiently and within the required timeframes.
• Carry out additional tasks assigned by management as needed.

Qualifications and aptitude

• A diploma or degree in any field is required, along with at least 2 years of customer service experience in a comparable environment.
• Experience in motor insurance will be an advantage.
• The role requires the ability to work from home in Singapore.
• You should be open to cross-deployment training when required.
• Strong customer service orientation and sound problem-solving ability are important.
• A positive mindset, attention to detail, and self-motivation are expected.
• Working knowledge of Microsoft Office tools, especially Excel, Word, and PowerPoint, is needed.
• Selected candidates must obtain the relevant insurance certifications: BCP, PGI, and ComGI.

Additional information

This is a contract executive role in motor customer service. The position is based in Singapore and may involve working in a fast-moving service environment where timely responses and customer care are essential.