Warranty Claims Coordinator

Company Overview

Our partner, a leading and awarded business in the pre-cast construction and manufacturing industry, is based in Brisbane and specialises in high-quality prefabricated concrete solutions. The company has modernised traditional industry methods and nurtures a collaborative culture grounded in values such as Simplicity, Agility, Courage, Understanding, Authenticity, and Togetherness. This represents an exciting opportunity to join a progressive and stable organisation that values operational excellence and employee empowerment.

Job Overview

Reporting to the Quality, WH&S and Warranty Manager, the Warranty Claims Coordinator will manage the entire warranty claims process including planning, coordination, and on-site activities. This role requires balancing detailed administrative oversight with effective stakeholder engagement to ensure high-quality results.

Key Duties

• Efficiently logging, prioritising, and tracking warranty claims within company management systems.
• Conducting root cause analyses by reviewing claims against contract obligations and quality assurance data.
• Acting as liaison between field technicians, internal departments, homeowners, and commercial partners.
• Ensuring compliance in documentation and contributing regularly to performance reports and dashboards.
• Opportunity to visit local and interstate sites for damage assessments and root cause evaluations upon gaining full competence.

Candidate Profile and Requirements

• Experience in customer service roles dealing with claims or direct claims coordination is essential.
• Background in residential construction, insurance, or heavy manufacturing sectors is highly beneficial.
• Proven ability to manage claims workflows, perform root cause investigations, and interpret warranty policies.
• Strong technical skills with advanced proficiency in MS Office, HubSpot, iAuditor, and Smart Sheets or equivalent platforms.
• Excellent de-escalation abilities, able to build quick rapport while maintaining professionalism during challenging interactions.

Benefits and Working Conditions

• Flexible working arrangements, including hybrid work (1-2 days remote) post-probation or sooner with demonstrated independence.
• Additional paid leave benefits such as a paid birthday off plus five days of special company leave annually.
• Free dedicated on-site parking at the Rocklea office location.

Additional Information

The office location is not easily accessible by public transport. Equal employment opportunities and diversity are actively promoted.

Compensation

The annual salary range is $70,000 to $80,000 AUD plus superannuation.