Job description

Role Overview

Chery South Africa is seeking a dedicated Warranty Administrator to join the Aftersales Department on a permanent, full-time basis. This role is based in Lékoumou Department, Republic of the Congo, and involves working closely with the Aftersales team to manage all warranty-related processes efficiently. The successful candidate will be instrumental in ensuring that warranty claims and queries are handled accurately and in a timely manner, supporting the department’s objectives and contributing to the company's overall success.

Key Responsibilities

Process and review warranty claims following OEM Warranty Parts and Plan Manual (WPPM) and service plan guidelines.
Detect and report fraudulent warranty claims to maintain integrity.
Maintain up-to-date warranty and service plan documentation accurately.
Monitor company communications, including announcements and factory recalls, to stay informed.
Organize and keep comprehensive records for customers and services.
Cultivate and maintain positive relationships with dealership partners.
Ensure prompt processing of service plan and warranty payments.
Prepare monthly reports detailing claim payments and service plan utilization (burn rates).
Manage warranty cancellations or alerts related to late or missed services that affect vehicle service plans and warranties.

Qualifications and Experience

Minimum education requirement: Matriculation certificate or diploma.
Higher education qualifications in relevant fields are a plus.
At least 2 years of professional experience, preferably within the automotive sector.

Skills & Competencies

Strong time management skills to meet deadlines efficiently.
Proficient verbal and written communication abilities.
Capability to operate effectively in a dynamic, fast-paced environment.
Meticulous attention to detail and accuracy in handling information.
Organizational skills to manage various documentation and processes systematically.

Additional Information

Candidates are invited to submit their CV referencing "WARRANTY" to the recruitment department. This role is onsite and requires commitment to maintaining high standards in warranty administration. Contact points for customer care and roadside assistance are available for internal coordination.