Warehouse & Customer Service Role - Forklift Essential

Role overview

This full-time position is based at the Coffs Harbour, NSW store and reports to the Store Manager. The role combines warehouse operations with customer service, with a strong focus on maintaining smooth daily activity, delivering a positive customer experience, and supporting operational standards across the store.

Key duties

• Respond to customers in person, by phone, and over email with a high level of service.
• Support the day-to-day running of the store and warehouse.
• Handle order processing, invoicing, and payment tasks.
• Keep merchandise displays neat, organised, and well presented.
• Assist customers in the warehouse area, including loading vehicles using a forklift or manually when needed.
• Carry out warehouse work such as order picking, stock counts, and general housekeeping.
• Support delivery activities whenever required.

Working pattern

The standard roster is Monday to Friday from 7:00am to 3:00pm, with overtime available.

What you need to succeed

The company is looking for someone with a forklift licence, relevant hands-on experience, a strong work ethic, and the confidence to engage with customers in a busy environment. Good communication, a professional presentation, and the ability to work closely with team members and supervisors are also important.

About the employer

CSR is a large Australian and New Zealand business with around 2,600 people working together toward a shared purpose: building solutions for a better future. The organisation focuses on innovative, sustainable, and high-performing building products and systems, while promoting a safe, respectful, supportive, and inclusive workplace where people can develop and thrive.

Benefits and growth

• Competitive pay plus superannuation and strong benefits.
• A collaborative and supportive team culture that values inclusion and new ideas.
• Wellbeing support, including up to 15 weeks of paid parental leave, 52 weeks of superannuation payments, and access to an employee assistance program.
• Training, learning, and upskilling opportunities to support long-term career development across the business.

Additional information

A valid driver’s licence is required. The role suits someone who is eager to learn about products and services, comfortable in a fast-paced setting, and committed to helping the team meet daily targets and deadlines. CSR welcomes applicants from all backgrounds, identities, experiences, abilities, and life stages, and encourages applications even if you do not meet every requirement.

Pre-employment requirements

Successful candidates will need to complete a pre-employment medical assessment, including drug and alcohol screening, as well as a background check.