Ward Administrator/Receptionist - Sapphire Ward

Role overview

This position is for a Ward Administrator/Receptionist on Sapphire Ward, a busy front-desk and administration role within an inpatient setting. The postholder will provide efficient reception and clerical support to help the ward run smoothly and contribute to safe, effective patient care.

Sapphire Ward is an acute male ward with 20 beds, caring for patients aged 18 to 65. The successful candidate will be the first person patients, visitors and staff interact with, so a calm, organised and responsive approach is essential.

Key duties

• Serve as the initial contact for the ward, greeting patients, visitors and staff, answering phone calls and keeping email correspondence moving in a timely way.
• Deliver broad administrative and clerical assistance to the ward team, including preparing admission paperwork, information packs and materials for meetings.
• Keep patient and ward information accurate and up to date by maintaining status boards, bed occupancy records, admission/discharge details and uploading documents to the electronic patient record system.
• Handle operational support tasks such as arranging patient transport, placing ward supply orders through e-procurement systems and escalating faults with estates, IT and equipment.
• Assist with governance and safety-related activities, such as maintaining confidentiality, supporting fire safety checks, taking minutes during meetings and covering for colleagues when needed.

Additional information

Full responsibilities are outlined in the attached job description.

Oxford Health encourages applicants to read the candidate guide to making an application and to tailor their supporting statement to the role, making sure essential criteria are addressed clearly.

The Trust provides physical health, mental health and social care services for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Services are delivered from community bases, hospitals, clinics and people’s homes, with a focus on providing care as close to home as possible.

The organisation’s vision is to deliver outstanding care through an outstanding team, and its stated values are caring, safe and excellent.

Benefits and support

• Strong scope for career growth and progression
• Access to personalised learning and development, both individually and across the Trust
• 27 days of annual leave plus bank holidays, increasing to 33 days with continuous service
• Discounts with a broad range of shops, restaurants and retailers
• Competitive pension arrangement
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation, subject to waiting lists
• Networking and peer support groups through the Equality, Diversity & Inclusion team

Contact information

For an informal discussion or further details, contact Susan McIntyre, Admin and Performance Manager, at Susan.McIntyre1@oxfordhealth.nhs.uk or 01865 902000.

Application note

The Trust welcomes applicants who show the right aptitude, motivation and values, even if they do not meet every listed requirement. If you are interested but unsure about applying, you are encouraged to reach out for a conversation before submitting a written application.