Walk-in | International Voice Process

Overview

Tata Consultancy Services is hiring for a walk-in opportunity in an international voice process role based in Kolkata. The position is designed for candidates who can work in a round-the-clock, shift-based setup and handle support operations with a strong service mindset.

Role Summary

Although the listing references an international voice process, the detailed job notes describe a SOC Analyst profile focused on monitoring security-related events, responding to urgent situations, and coordinating timely action across teams.

Key Responsibilities

• Keep track of emergencies and incidents reported to the 24/7 Global Security Operations Center.
• Review inputs from alarms, reports, news sources, and social media to spot risks affecting operations and travel.
• Assist with incident handling by ensuring quick communication, accurate documentation, and coordination with relevant stakeholders.
• Work effectively in a shift-driven environment where priorities can change quickly.
• Manage multiple tasks at the same time while maintaining a strong customer-service approach.

Work Schedule

The role follows a rotational 24/7 shift pattern.

Qualification

Candidates must be full-time graduates. Any graduate can apply.

Additional Information

The source mentions the title as SOC Analyst in the detailed description. No stipend, salary, joining date, application deadline, or vacancy count was provided.