Walk-In Drive: International Customer Support (Voice Process)

Company Overview

Infosys BPM is a global business process management leader that delivers integrated end-to-end services to clients worldwide. With delivery operations spread across 16 countries and a workforce representing 124 nationalities, the organization focuses on process excellence, digital transformation, customer experience improvement, and continuous innovation. It has also been widely recognized through numerous industry and HR awards over the past several years.

Role Overview

This opportunity is for an International Customer Support professional in a voice process. The position involves handling customer conversations for global clients, resolving queries with professionalism, and maintaining a high standard of service. This is a full-time, work-from-office role with night shifts and rotational weekly offs.

Walk-In Drive Details

Dates: 7th, 10th, 11th, 14th, 17th, 21st, 24th, 25th, 28th, and 31st July 2026

Time: 10:00 AM to 1:00 PM

Venue: Infosys BPM Hiring Center, 785, Infosys BPM Limited, Ascendas International Tech Park SEZ, PHIII, Plot No. 18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune 411057

Job Details

• Position: International Customer Support - Voice Process
• Work mode: 100% work from office
• Shift: Night shift with rotational week off
• Experience range: 0 to 5 years
• Postgraduates are not eligible
• Qualification required: Any full-time graduate with 15 years of education

Responsibilities

• Manage customer calls for international support through voice communication.
• Address customer concerns with patience, empathy, and professionalism.
• Use active listening to understand issues and strengthen customer trust.
• Find resolutions by working through internal systems and workflows.
• Learn new tools and adapt to changing processes quickly.

Requirements

• Prior experience in international voice support.
• Strong command of spoken, written, and reading English.
• Good customer-handling capability and a service-oriented mindset.
• Willingness to work night shifts.
• Readiness to work from the Bengaluru or Pune location.
• Only full-time graduates with 15 years of education are eligible.
• Postgraduates are not eligible for this opening.

Skills

Customer service, voice support, English communication, call handling, customer empathy, active listening, problem solving, process navigation, adaptability, computer literacy

Documents to Carry

• An updated printed resume.
• Any two government-issued ID proofs such as PAN, Aadhaar, Passport, or Voter ID.
• Original academic records, including 10th and 12th marksheets.
• Graduation marksheets, CMM, provisional certificate, and degree certificate.

Additional Information

• Laptops and cameras are not allowed at the venue.
• Government ID is compulsory for entry into the campus.

Why Consider Infosys BPM

• Opportunity to work with international clients.
• Supportive, inclusive, and collaborative work environment.
• Exposure to ongoing learning and career development.
• Access to a strong technology-driven ecosystem.

Eligibility

This role is open to any full-time graduate with 15 years of education and up to 5 years of relevant experience. Postgraduates are not eligible. Candidates should be prepared for night shifts and work-from-office deployment in Bengaluru or Pune.

Company Address

Infosys BPM Hiring Center, 785, Infosys BPM Limited, Ascendas International Tech Park SEZ, PHIII, Plot No. 18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune 411057.