Waitstaff - Butterfly Room, Shisha Lounge & Event Operations

About Rosewood Doha

Rosewood Doha stands as a premier destination inspired by Qatar's coral reefs, harmonizing luxury hospitality, upscale residential living, culinary delights, wellness, distinctive retail, and unique events under one ecosystem. It includes a 155-key hotel, 162 serviced apartments, and 276 private residences, featuring diverse dining options, extensive event venues, and lifestyle experiences such as Qatar's first social wellness club Asaya and the exclusive Manor Club. Since launching in July 2025, it has earned international honors including from the Michelin Guide, Forbes Travel Guide, and Qatar Tourism. Part of the global Rosewood Hotels & Resorts, the venue represents a modern luxury paradigm emphasizing lifestyle and community.

Why Join Rosewood Doha?

Our philosophy emphasizes Relationship Hospitality and a culture called Make the Place, where passion meets purpose to create meaningful careers. Employees are encouraged to express their authentic selves, develop professionally, and contribute to exceptional guest experiences. The inclusive environment supports personal growth, achievement recognition, and inspires you to carve your path.

Associate Benefits

• Competitive salary and comprehensive benefits.
• High-quality housing in prime locations within Lusail and the Pearl.
• A dedicated birthday day off to celebrate your personal milestones.
• Personalized career development plans and ongoing training opportunities.

Your Role and Responsibilities

• Consistently deliver outstanding guest service aligned with brand standards.
• Uphold responsible conduct and positively represent the restaurant team and Rosewood brand.
• Quickly and effectively resolve guest and colleague complaints.
• Maintain courteous and productive interactions with guests and team members.
• Comply with all hotel policies on fire safety, hygiene, health, and safety regulations.
• Maintain impeccable personal grooming and presentation standards.
• Engage fully in comprehensive restaurant training programs coordinated with Talent & Culture.
• Have an in-depth understanding of restaurant layout, food and beverage offerings, and daily hotel occupancy data including arrivals, departures, and special guests.
• Stay informed about local sites, cultural events, and festivals to provide accurate information to guests.
• Establish professional rapport with guests and offer attentive service at all times.
• Address guest inquiries and complaints with courtesy, escalating to supervisors or managers as necessary.
• Develop guest recognition skills and maintain knowledge of guest preferences while ensuring confidentiality and updating management as required.
• Follow restaurant operational standards, service orders, opening and closing procedures diligently.
• Be punctual, prepared for shifts, and adhere strictly to break schedules.
• Ensure stations are well-stocked with clean, polished cutlery, dishware, and service items, and tables are set according to SOPs.
• Participate actively in service briefings and assist supervisors in managing your section effectively.
• Respond to menu and beverage queries knowledgeably and enthusiastically.
• Prioritize guests appropriately, including VIPs, regulars, and those requiring special attention.
• Manage cleanliness and restocking with attention to detail and promptness.
• Complete all checklists honestly and accurately.
• Adapt to evolving food and beverage industry trends and hotel policies.
• Use the Micros POS system efficiently for billing and payment handling.
• Operate all equipment with care to minimize damage or breakage.