Waiter/Waitress at Jumeirah Emirates Towers, Dubai

About Jumeirah Group and Jumeirah Emirates Towers

The Jumeirah Group, part of Dubai Holding, has established itself as a global leader in luxury hospitality for over two decades. Known for its "Stay Different™" ethos, Jumeirah redefines luxury travel experiences through iconic properties such as the Burj Al Arab Jumeirah. The group manages 23 properties in the Middle East, Europe, and Asia, employing over 8,000 staff from more than 106 countries. Jumeirah Emirates Towers stands out as an architectural landmark in Dubai, featuring 400 luxurious rooms and suites, 15 upscale restaurants and bars, Talise Fitness and Spa, and premium shopping venues. It also boasts extensive event spaces, including the grand Godolphin Ballroom and sixteen meeting rooms.

Position Overview: Waiter/Waitress

Jumeirah Emirates Towers invites experienced candidates to join its Food and Beverage Services team as Waiters/Waitresses. This role entails delivering exemplary service consistent with the property's Standard Operating Procedures, in both indoor and outdoor settings that may expose staff to challenging weather and conditions such as smoky environments. Shift patterns can include split shifts and late-night duties.

Key Responsibilities

• Serve as an effective communication bridge between kitchen and service areas to ensure smooth and timely food delivery.
• Provide prompt table and counter service for all menu offerings including alcoholic and non-alcoholic beverages.
• Maintain up-to-date knowledge of the food and beverage menu to assist guests with inquiries and provide informed recommendations.
• Guide guests through menu selections, highlighting ingredients, preparation, and appropriate pairings.
• Strictly adhere to food hygiene and safety standards in handling, storage, and preparation.
• Continuously monitor food and beverage quality, promptly reporting any discrepancies.
• Anticipate guest needs to enhance their dining experience proactively.
• Demonstrate expertise in beverage service, including correct use of stemware and garnishes.
• Manage dining area setup and perform opening and closing duties to maintain presentation standards.
• Address any guest concerns or incidents with professionalism to uphold the hotel’s reputation.
• Manage buffet stations and displays ensuring cleanliness, adequate stock, and presentation.
• Deliver professional service that respects guest comfort without excessive interruption.
• Respond promptly to operational issues to minimize guest disruption.
• Collaborate with other hotel departments when assistance is needed.
• Utilize up-selling techniques to promote premium items and enhance guest satisfaction.

Candidate Profile and Requirements

• Minimum two years experience in a similar role within a luxury five-star hotel environment.
• Fluency in English is essential; additional language skills are advantageous.
• Familiarity with hotel operating systems and demonstrated ability to exceed guest expectations.
• Fast learner with adaptability to dynamic hospitality settings.
• Qualification: Degree, Diploma or equivalent.

Benefits

• Competitive salary package.
• Comprehensive benefits including food and beverage perks and discounted rates at Jumeirah properties worldwide.
• Opportunity to work with a prestigious luxury brand known for excellence and innovation.

Additional Information

This role involves working in both air-conditioned and outdoor environments under extreme weather conditions including possible exposure to smoky areas. Shift patterns may include split shifts and require late-night availability.