Waiter / Waitress - Room Service at Qatar Airways

Overview

Join Qatar Airways' Room Service team in Doha as a Waiter or Waitress, playing a key role in delivering a top-tier dining experience to guests within their rooms. This position demands courteous and professional service, ensuring guests receive high-quality food and beverages in a discreet and personalized way according to hotel standards.

Key Responsibilities

• Execute all duties related to food and beverage service in alignment with the hotel's performance standards.
• Welcome and serve guests with professionalism, ensuring personalized, discreet interactions that uphold the hotel’s service ethos.
• Gain comprehensive knowledge of the food and beverage offerings to effectively assist and advise guests on menu choices.
• Continuously assess and monitor the quality of items served by soliciting guest feedback, sharing insights with department leadership and initiating improvements as needed.
• Address guest complaints or inquiries promptly and satisfactorily to preserve excellent guest relations.
• Maintain cleanliness and hygiene of the service environment and equipment, adhering strictly to health and safety guidelines.
• Handle guest payment information following Payment Card Industry criteria ensuring compliance and security.
• Prepare and organize all aspects of service before, during, and after delivery, including mise-en-place and mise-en-scène.
• Implement upselling strategies to enhance guest satisfaction while increasing revenue.
• Adhere to safe and environmentally responsible practices to safeguard the health and safety of guests and coworkers and contribute to environmental conservation.
• Follow all hotel policies related to environmental, health, and safety to maintain a secure workplace and guest environment.
• Perform additional tasks as directed by the departmental head relevant to the position.

Qualifications and Skills

• Minimum two years of experience in the hospitality or food and beverage sector.
• Basic literacy and numeracy skills.
• Effective communication skills in English, both written and spoken.
• Preferred knowledge of Arabic language.
• Familiarity with Micros POS system is advantageous.

About Qatar Airways Group

Starting from just four aircraft, Qatar Airways has expanded into a global leader with over 12 diverse business units. Renowned for rapid growth, record-breaking achievements, and innovation, the airline propels employees and customers alike forward. Be part of an international community fostering limitless ambition and shared success.

Additional Information

• Location: Doha, Qatar.
• Position reference number: 234531.
• Application closing date: 12 August 2026.
• Employment type: Full-time, onsite.