Waiter / Waitress

Job Overview

Al Ain Rotana is seeking motivated and dynamic Food & Beverage professionals eager to advance their careers as Waiters or Waitresses at our Al Ain location in Abu Dhabi Emirate, United Arab Emirates. This role involves delivering exceptional service to our guests to ensure they have a memorable dining experience.

Key Responsibilities

• Carry out all essential tasks to serve food and beverages aligned with the hotel's performance standards.
• Welcome guests, guide them to their seats, and provide personalized and professional service.
• Gain comprehensive knowledge of the food and beverage menu to assist and advise guests effectively.
• Regularly monitor the quality of the food and drinks served.
• Maintain strong customer relations by addressing complaints and queries to customer satisfaction.
• Ensure hygiene and cleanliness standards are upheld in the dining outlet and maintain all service equipment.
• Prepare for service before, during, and after shifts, including mis-en-place and mis-en-scene tasks.
• Minimize wastage, breakage, and spoilage through careful handling.
• Utilize up-selling techniques actively to enhance guest satisfaction and increase revenue.

Qualifications & Experience

Candidates should possess a diploma, degree in hospitality, or vocational training in Food & Beverage. Prior experience working as a waiter or waitress in high-volume restaurant environments is preferred. Proficiency in English and strong guest service and interpersonal skills are essential.

Skills & Competencies

• Adaptability to dynamic and busy work environments.
• Customer-focused approach with a friendly demeanor.
• Ability to recognize and respect diverse differences.
• Accountability and taking responsibility for tasks.
• Effective teamwork capabilities.
• Clear understanding of job functions and expectations.