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Voice & Non-Voice Call Center Agent
Mumbai, Maharashtra, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 18,000 – INR 55,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
Join Fm Tech as a Call Center Agent, managing both voice and non-voice customer interactions. This role is based in Mumbai, Maharashtra, and focuses on addressing customer inquiries related to orders, returns, refunds, and product details.
Key Responsibilities
- Manage inbound and outbound calls regarding order status, returns, refunds, and product information.
- Resolve customer issues promptly and accurately while maintaining high levels of satisfaction.
- Document all customer interactions appropriately using CRM software.
Candidate Requirements
- Strong verbal communication abilities.
- Fundamental computer skills.
- A customer-oriented mindset emphasizing service excellence.