Customer Success Specialist (Remote)

About Xplor Technologies

Xplor Technologies delivers cloud-based, user-friendly software solutions tailored for small and medium-sized businesses, supporting them in managing and growing their operations. Their platform, including Xplor Pay, offers fast, secure, and transparent payment processing without hidden fees.

Role Summary

Join the Xplor Field Services team, focused on creating business management software for the field service industry. This all-in-one system supports thousands of contractors and field service entrepreneurs with scheduling, invoicing, and customer service tools to help them build profitable businesses while managing growth with less stress.

Key Responsibilities

• Manage assigned client relationships, focusing on increasing software adoption, customer retention, and satisfaction.
• Build trusted advisory partnerships to consistently add value through Xplor’s products and services.
• Encourage and cultivate customer advocacy.
• Collaborate with clients to define critical objectives and help them achieve these goals.
• Identify and explore opportunities for upselling.
• Represent customer needs and concerns across departments.

Qualifications

• Exceptional written and verbal communication capabilities.
• Detail-oriented, process-driven, and analytical mindset.
• Team-oriented self-starter who thrives under multitasking and shifting priorities.
• Motivated by impact and eager to contribute actively.
• Experience in Customer Success, Account Management, or similar roles is advantageous.
• Proficiency with Office software; familiarity with Salesforce and Zendesk is a plus.
• Self-motivated with a strong desire to learn, adapt, and improve continuously.
• A customer-focused approach, prioritizing client success as a pathway to shared achievement.

Compensation and Location

This role offers a base salary ranging between $58,000 and $62,000 annually, includes eligibility for incentive plans, and is fully remote within the United States (excluding Hawaii and Alaska).

Company Culture and Additional Benefits

• Company values emphasizing innovation, integrity, direct communication, teamwork, and accountability.
• Supportive global network providing resources for fast career growth.
• Benefits include paid parental leave, three volunteer days annually, strong commitment to diversity and inclusion, access to mental health support, and flexible working arrangements.

Equal Opportunity and Hiring Process

Xplor is an Equal Employment Opportunity employer committed to inclusion of all qualified candidates regardless of demographics. They integrate AI-assisted tools for recruitment while ensuring human oversight for final decisions. Reasonable accommodations for applicants with disabilities are provided upon request.

Application Instructions

Applicants should submit their resumes and include the word "moonshot" at the beginning of their message to demonstrate attention to the posting.