Virtual Relationship Manager

Role overview

This is a permanent, on-roll position with Kotak Mahindra Bank, hired through Career Empower. The role is for a Virtual Relationship Manager (VRM) in an outbound telesales setup at the Contact Centre Branch. It is a non-branch, office-based role in Wagle Estate, Thane West, with no customer visits, no face-to-face interaction, and no field work.

Job level

The position is mapped to Assistant Manager (M1) / Deputy Manager (M2).

Location

Wagle Estate, Thane West, Mumbai, India.

Eligibility criteria

• You should have at least 1 to 6 years of sales experience; experience from either banking or non-banking backgrounds can be considered.
• A graduate degree in any stream is required.
• Strong communication skills, along with persuasive selling ability, are essential.
• The maximum age limit is 32 years.
• Female candidates are preferred, though male candidates may also apply.
• You must be comfortable working from the Thane West location.

What the role involves

• Handling outbound calls focused on wealth and Privy customers, including candidates with relevant experience from competitor organizations.
• Receiving differentiated training to function as a universal phone banking officer with cross-training across cards, liabilities, and assets.
• Driving sales for an assigned mapped customer base while being measured on NPS, service levels, service quality, and sales outcomes.
• Maintaining high standards of customer communication and service delivery within defined productivity benchmarks.
• Ensuring customer satisfaction through timely resolution of queries and issues.
• Completing all process-related logs and end-of-day targets as required.
• Following information security standards and process quality guidelines.
• Staying updated with process changes and new instructions.
• Using feedback from the team leader, team coach, or quality team to improve performance.

Compensation and benefits

The annual CTC is INR 3.50 to 5.00 lakh, plus performance-based incentives. Additional benefits include PF, gratuity, mediclaim, and insurance coverage as per company policy.

Work schedule

• 5 working days per week.
• One weekly off is fixed on Sunday.
• The second weekly off falls on either a weekday or Saturday.
• Fixed day shift from 9:30 am to 6:30 pm.

Application process

Shortlisted candidates will be contacted by the recruiter. Queries can be discussed only between 10:00 am and 6:00 pm. Please note: the role is being hired on behalf of Kotak Mahindra Bank by Career Empower.

Additional information

This is an in-house office role with no customer visits or field responsibilities. It is a non-branch banking assignment based in a contact centre branch environment.