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Phone Banking Officer (Contact Centre) at Kotak Mahindra Bank - Thane-West
Mumbai, Maharashtra, India · Full Time
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- Experience
- 1+ yrs
- Salary
- INR 325,000 – INR 450,000 / year
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants must be graduates or postgraduates in any discipline with at least one year of voice-based customer service experience in sectors such as BPO, IT, Banking, or BFSI.
- Resume
- Required to apply
Where you'll work
Job description
Overview
Kotak Mahindra Bank Limited is urgently recruiting for the position of Phone Banking Officer (PBO) at their Contact Centre Branch in Thane-West, Maharashtra. This is a permanent, office-based role as part of the bank's rapidly expanding digital sales channel, offering competitive fixed salary along with attractive incentives.
Key Responsibilities
- Handle inbound customer calls related to Retail Liabilities, addressing queries and requests efficiently to ensure customer satisfaction.
- Identify cross-selling opportunities and promote relevant banking products during customer interactions.
- Maintain high standards of communication quality and customer service, meeting designated productivity and service benchmarks.
- Ensure timely resolution of customer issues to deliver a positive and consistent service experience.
- Complete required daily logs and adhere strictly to information security and quality process guidelines.
- Stay updated with process changes and implement feedback from supervisors and quality teams to improve performance.
Work Schedule and Conditions
- The job involves 24x7 rotational shifts with 9-hour working days, including night shifts.
- Employees work five days a week and may be scheduled to work on Sundays and public holidays.
- Female employees are offered flexible 9-hour shifts between 7:00 AM and 8:00 PM, excluding night shifts.
- Eight scattered days off per month are provided on a rotational basis.
Candidate Profile and Eligibility
- Applicants must be between 20 and 30 years of age.
- Must possess excellent verbal and written communication skills with good listening ability.
- Should be adaptable to rotational shifts and flexible work timings, including night shifts (except for females).
- A positive, confident attitude and willingness to learn are essential.
- Ability to work collaboratively within a team and with different organizational levels, acting as a role model.
- Minimum education requirement is graduation or post-graduation in any discipline.
- At least 1 year of experience in customer service involving voice communication in industries such as BPO, IT, Banking, BFSI, or related sectors.
Salary and Benefits
- Annual compensation ranges from INR 325,000 to INR 450,000, supplemented with performance-based incentives.
- Additional benefits include Provident Fund, Gratuity, Mediclaim, and insurance coverage as per company policies.