Virtual Receptionist VA

Role overview

This is a long-term remote receptionist opportunity for candidates who can handle a busy, customer-facing environment. The position centers on answering incoming calls, arranging appointments, resolving frustrated caller situations calmly, and taking care of routine administrative work. The work is performance-driven, and all calls are recorded and reviewed regularly for quality checks.

Response timeline

Applicants who are shortlisted can expect a reply within 24 hours. Because many people may apply, the team may continue with other candidates if a response is not received promptly.

Alternative non-voice option

If your strengths are better suited to administrative work rather than phone-based support, there may also be non-voice opportunities available, depending on fit and current availability.

Application instructions

To be considered, candidates must copy the questions provided in the application prompt, paste them into their reply, and answer each one in detail. The requested submission includes location details, backup arrangements for internet or electricity interruptions, proof of internet speed, samples of prior work, two short voice recordings based on specified call scenarios, current work commitments, weekly availability, expected compensation, earliest start date, examples of high-volume tasks completed in past jobs, tasks that could be handled independently in the first week, the largest workload ever managed, and a brief personal introduction highlighting relevant strengths and achievements.

Assessment scenarios

The voice sample requests include one call where an appointment is booked from 7:00 PM to 8:00 PM for a total of $60, and another where a client reports being charged twice for a 90-minute massage, sees two $90 charges, and asks for a refund.

Work schedule and conditions

The role requires commitment to a fixed 7-day schedule of 6 hours per day during Central Standard Time hours. This is a full-time remote position with a strong focus on consistency, responsiveness, and accuracy.

Additional notes

Calls are monitored and audited on a regular basis to support quality assurance. Candidates should be prepared for a fast-moving environment where timely communication matters.

Eligibility and fit

Applicants should be able to work remotely, handle inbound phone conversations, manage scheduling, stay composed during complaint handling, and complete administrative follow-up reliably. Candidates with stronger administrative strengths may also be considered for a non-voice role if such an opening is available.