Virtual Executive Assistant — Patient Success Operations

About Legion Health

Legion Health is building a mental healthcare platform focused on speed, affordability, and effectiveness. The company combines direct clinician care with AI-driven operational support so that scheduling, risk checks, billing, and other workflows can be handled more efficiently at scale. The goal is to improve the experience for both patients and clinicians by making care easier to access, simpler to deliver, and more scalable.

Role Overview

This is a remote, patient-facing support role within Patient Success Operations. The position is best suited for someone who is organized, calm under pressure, and comfortable helping patients through digital health and telehealth workflows by phone and messaging. It is a non-clinical role, which means you will not provide medical advice, diagnosis, or treatment, but you will work closely with clinical operations to route issues, maintain documentation, and keep care-related processes moving smoothly.

Role Logistics

• Employment type: Contract
• Function: Patient Success
• Experience level: 2+ years preferred
• Work mode: Fully remote
• Working hours: 1:00 PM to 9:30 PM Central Time

Responsibilities

• Handle patient questions and requests through phone and messaging with prompt, accurate communication.
• Deliver supportive, empathetic service that prioritizes a positive patient experience.
• Manage appointment booking, rescheduling, and patient onboarding support.
• Strengthen patient retention through follow-ups, reminders, and proactive check-ins.
• Coordinate administrative and clinical-support workflows such as prior authorizations, prescription and refill requests, and FMLA or other paperwork intake and tracking.
• Escalate items to the clinical team when needed and keep clear records for follow-up.
• Document interactions thoroughly to support continuity of care and case tracking.
• Spot recurring issues and share process improvement ideas with the team.
• Collaborate closely with internal teammates to resolve patient concerns efficiently.
• Maintain a dependable high-speed internet connection for uninterrupted communication.
• Consistently work toward the best possible experience for patients.

Requirements

• Strong spoken and written English communication skills.
• Ability to stay composed, empathetic, and helpful in sensitive or stressful situations.
• Quick to learn new processes and comfortable adapting as workflows change.
• Highly organized, efficient, and able to manage multiple conversations at once.
• Comfortable in a fast-moving startup environment.
• Familiarity with tools such as Dialpad, Slack, Healthie, or similar systems.
• Strong attention to detail and disciplined follow-through.
• Comfortable partnering with clinical teams while staying within a non-clinical scope.
• At least 2 years of experience in a patient-facing support role such as behavioral health, digital health, telehealth, nursing administration, pharmacy, insurance, or a similar setting.
• Telehealth or call center experience is strongly preferred.
• Working knowledge of healthcare processes including scheduling, insurance, pharmacy coordination, and documentation.
• Clinical exposure is an advantage but not mandatory.

Perks

• Hourly pay between $5 and $15.
• Fully remote work setup.
• Opportunity to contribute to a mission that supports millions of patients and families.

Additional Information

This is a non-clinical support position, so the selected candidate will not be expected to provide medical advice, diagnose conditions, or recommend treatment. The role centers on operational support, patient communication, workflow coordination, and accurate documentation across internal teams.