Village Manager - FIFO Roster in Western Australia

Position Overview

We are seeking an experienced FIFO Village Manager for a permanent full-time position operating on an 8 days on, 6 days off roster based in multiple locations across Western Australia. This role is ideal for a hospitality professional who excels in communication and is passionate about managing people and business operations within a supportive and customer-focused team.

Key Responsibilities

• Oversee all village operations to ensure efficient and effective service delivery under the IFMS contract, meeting both budgetary and contractual key performance indicators.
• Manage and support Heads of Department across Accommodation, Food & Beverage, and other village services.
• Regularly liaise with clients and management to monitor performance, identify issues, and implement improvements.
• Communicate consistently with employees and customers regarding operational goals, occupational health and safety (OHS), environmental concerns, and developments.
• Develop and implement quality procedures aimed at enhancing customer satisfaction for accommodation services.
• Collect and analyze user satisfaction data, preparing detailed reports for management review.
• Lead and participate in incident investigations, audits, and non-conformance reporting with timely follow-ups.
• Ensure punctual submission of site summaries, banking information, and required operational reports to Head Office according to company guidelines.
• Collaborate with maintenance teams to ensure all equipment complies with client and manufacturer standards.
• Manage staffing levels in partnership with the Operations Manager to maintain operational coverage as per required hours.
• Conduct regular workplace inspections to comply with safety standards.
• Identify and deliver training programs aligned with company policies and legislative obligations.
• Promote diversity and inclusion initiatives to attract and retain talent during recruitment processes.
• Manage and execute disciplinary actions within regulatory and company frameworks alongside the Operations Manager.
• Design and lead employee engagement activities, including workshops and strategy sessions across various organizational levels.
• Develop and implement initiatives to support employee engagement aligned with corporate objectives.
• Work with the Operations Manager to identify and implement cost reduction strategies.
• Facilitate OHS toolbox talks, drills, meetings, and pre-start activities complying with company and client expectations.
• Monitor and manage resource consumption, including energy and water, implementing conservation measures where feasible.
• Develop and manage new environmental, safety, and training programs initiated by senior management.
• Maintain strong relationships with staff and management across the organization.
• Regularly review OHS manuals, policies, and procedures to ensure compliance with regulatory and client requirements.
• Implement and enforce HSEQ management systems, emergency responses, and business continuity plans on site.
• Support injury management processes for safe return-to-work outcomes.
• Ensure compliance with service agreements and KPIs to optimize village performance.
• Maintain high standards across kitchen, cleaning, accommodation management systems, financial reporting, and facility operations.
• Promptly identify and resolve any safety or environmental issues, implementing improvements proactively.
• Keep all documentation updated, accurate, and easily accessible to authorized personnel.
• Investigate and apply improvements suggested by clients and employees promptly and appropriately.
• Coordinate and complete daily, weekly, and monthly operational and safety meetings and inspections.

Required Skills and Knowledge

• Proven track record of effective people and team management.
• Experience managing service operations successfully.
• Completion of Appointed Person (Section 44) training.
• Strong knowledge of HSEQ regulations, chemical handling, food safety, and hygiene practices.
• Proficiency with Microsoft Office suite at an intermediate level.

Qualifications and Eligibility

• At least four years of management experience in hospitality, facility management, or related sectors.
• Demonstrated ability in managing teams and projects effectively.
• Australian citizenship or full rights to work in Australia.
• Successful completion of pre-employment medical checks including drug and alcohol testing and police verification.
• Valid full Western Australia manual driver's license.

Additional Information

Joining this organization means becoming part of a global network of over 400,000 employees dedicated to delivering service excellence. The company values service spirit, team spirit, and spirit of progress, emphasizing commitment and dedication from its workforce. Inclusive hiring practices encourage candidates from diverse backgrounds, regardless of age, ethnicity, gender, religion, or disability.

The role offers a competitive salary, numerous development opportunities, and comprehensive benefits and recognition programs. Applicants are encouraged to submit their resumes highlighting relevant experience and availability. Suitable candidates will be contacted for a phone interview to further discuss the opportunity and address questions.