Village Customer Specialist

About Heritage Lifecare

Heritage Lifecare is a prominent and rapidly expanding aged care provider in New Zealand, recognized as the largest dementia care provider in the country. Operating 42 care homes and 20 villages nationwide, Heritage Lifecare fosters a caring and supportive culture centered around community and empathy. Their diverse team embraces people from all backgrounds, unified by a shared commitment to compassionate care.

Role Overview

This full-time, permanent position located at Palms Lifecare in Auckland involves working 40 hours per week, Monday to Friday. Palms Lifecare is a modern facility featuring a 118-bed Care Home and Hospital along with a 36-unit Village in Pukekohe. The Village Customer Specialist will assist the Care Home and Village Manager in managing the village operations, primarily focusing on the sale of Village Units, Apartments, and Care Suites. The role demands strong organizational skills, a welcoming attitude, and excellent interpersonal abilities to maintain a vibrant community and assist prospective residents in joining.

Key Responsibilities

• Support the Care Home and Village Manager in daily village operations.
• Manage sales activities related to Village Units, Apartments, and Care Suites.
• Promote and maintain a lively and engaging village atmosphere.
• Engage positively with current residents to provide support and foster community spirit.
• Collaborate with prospective residents and assist them through the relocation or joining process.

Qualifications and Skills

• Exceptional communication and interpersonal skills.
• Experience in public speaking and delivering presentations.
• Demonstrated success in sales with a history of exceeding set KPIs.
• Strong organizational capabilities and the ability to multitask effectively.
• A genuine passion for helping people paired with outstanding customer service skills and a positive, friendly demeanor.
• Commitment to maintaining high-quality standards in service delivery.

Perks and Benefits

• Join one of New Zealand's leading and most progressive aged care providers.
• Competitive compensation based on skills and experience.
• Opportunities for career growth and professional development.
• A supportive and cooperative working environment.
• The chance to make a meaningful difference in the lives of elderly residents.

Additional Information

• Application deadline: 27 August 2026.
• Position is based in South Auckland, at Palms Lifecare.
• Legal right to work in New Zealand is mandatory; visa support is generally not provided.
• The organization honors diversity, inclusion, and the principles of Te Tiriti o Waitangi.