Vice President, Retail Excellence - Southeast Asia

About the Role

Our client is a globally established retail brand with prominent store presence throughout key Southeast Asian markets. As they enter a transformative retail phase, they are looking for an inspirational Regional VP of Retail Excellence to oversee their SEA retail network, spearheading organizational growth and operational improvement. This leadership position involves defining and implementing a superior retail excellence framework that enhances store experience, integrates omnichannel capabilities, and elevates brand stores as top destinations in the region.

Key Responsibilities

• Lead the comprehensive retail excellence agenda across Southeast Asia with accountability for boosting retail productivity, customer experience standards, and commercial results.
• Collaborate closely with Merchandising, Marketing, and Technology teams to establish and execute a retail excellence framework that elevates in-store experience through exceptional client service, deep product knowledge, and integrated omnichannel operations.
• Drive sales productivity per store and per square meter, optimize shopper conversion rates and basket sizes, implement client-focused sales strategies, and embed digital engagement features such as click & collect into store workflows.
• Build and motivate a high-performing retail leadership team regionally and locally by developing store manager capabilities, managing talent retention, overseeing performance, and enhancing advisor productivity and expertise.
• Oversee Visual Merchandising strategy and ensure compelling store imagery that effectively conveys brand storytelling and promotes product discovery with commercial impact.
• Champion the adoption of retail technology innovations, including client management tools and omnichannel solutions, by partnering with Technology teams to enable continuous innovation.

Candidate Profile

The successful candidate will have over 15 years of leadership experience managing extensive store networks across multiple complex Asian markets. Prior exposure to premium specialty retail environments and an ability to balance outstanding customer experience with rigorous commercial discipline are essential. You should be an inspirational field leader with strong commercial savvy and a sincere passion for brand storytelling and customer-centric retailing. Comfort in navigating dynamic regional environments, shifting between strategic planning and operational execution, and cultivating high-energy retail cultures that attract and retain top talent is critical.

Additional Information

This is a full-time onsite opportunity based in Singapore, Singapore. The hiring firm is Partners Consulting Pte Ltd, holding EA Licence 21S0597 and Registration ID R1107902. Only shortlisted candidates will be contacted for follow-up.