Vice President, Pre-opening and Operations Support

About Pan Pacific Hotels Group

Pan Pacific Hotels Group comprises three acclaimed brands: Pan Pacific®, PARKROYAL COLLECTION®, and PARKROYAL®. A young, dynamic company with ambitious global growth plans, it is committed to cultivating a culture centered on service excellence. Headquartered in Singapore Corporate Office, the group is seeking a dynamic and driven Vice President for Pre-opening and Operations Support to join the growing team.

Key Responsibilities

This executive role reports to the Chief Operating Officer and focuses on four main areas: Operations Support, Pre-opening, Quality & Brand Standards, and Global Procurement.

Operations Support

• Lead ongoing enhancements in operational processes and product offerings by establishing, governing, and reviewing brand operating standards for products and services.
• Ensure brand standards and quality assurance are consistently upheld across all Pan Pacific properties, delivering uniform guest experiences and service consistency aligned with design vision.
• Optimize financial performance including gross operating profit (GOP), cost management, labor productivity, and revenue flow optimization while safeguarding brand integrity and guest satisfaction.
• Collaborate closely with Finance and Commercial teams on budgeting, forecasting, and performance improvements aligned with corporate and ownership goals.
• Leverage group-wide expertise to assist properties and facilitate sharing of best practices within the organization.
• Support development and implementation of brand product and service plans for existing and new hotel developments.
• Aid the COO in refining brand operating standards, including key service touchpoints and brand differentiators.
• Work cross-functionally with Commercial, Marketing, People & Culture, and Technical Services to ensure operational and brand standards are uniformly implemented.

Operational Financial Performance

• Conduct monthly analyses of operational and financial metrics to develop strategic action plans with leadership and property teams to reach targeted goals.
• Drive financial results across existing and pre-opening hotels emphasizing GOP maximization, cost efficiency, and revenue growth.
• Partner with Finance and Commercial departments to prepare and execute budgets, forecasts, and improvement initiatives.
• Track key financial indicators such as flow-through rates, departmental profitability, labor productivity, and cost ratios.
• Identify and implement operational efficiencies to increase margins without sacrificing guest experience or brand standards.
• Support asset management and stakeholder communications via clear performance reporting and strategic advice.

Pre-Opening

• Lead pre-opening activities for all Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL hotels and resorts ensuring comprehensive and aligned plans.
• Coordinate cross-functional teams and vendor partnerships to facilitate smooth project execution within scope, budget, and timelines.
• Ensure operational systems, infrastructure, and standards are established for successful handover to operations teams.
• Monitor project progress proactively to mitigate risks and address critical issues promptly.
• Maintain financial discipline throughout pre-opening phases including budget control and procurement alignment.
• Conduct post-opening reviews to capture lessons learned and promote continuous improvement for future projects.

Quality & Brand Standards

• Oversee a strong quality management system including audits and guest feedback mechanisms to enhance satisfaction and ensure brand compliance.
• Enforce consistent application of brand standards across all properties and pre-opening projects covering guest experience, design, service delivery, and operations.
• Collaborate with brand, design, and operations teams to update standards in line with market trends and brand positioning.
• Promote accountability at the property level to exceed internal quality targets, guest satisfaction, and compliance objectives.

Global Procurement & Strategic Sourcing

• Provide strategic leadership over global procurement and sourcing ensuring brand alignment, cost effectiveness, and operational readiness.
• Work with procurement and project teams to support timely sourcing of operating supplies and equipment (OS&E) and furniture, fixtures & equipment (FF&E).
• Help develop preferred supplier programs and standardized procurement frameworks leveraging group scale.
• Promote procurement transparency, compliance with company policies, and audit standards.
• Champion sustainable and responsible sourcing aligned with the Group's environmental, social, and governance (ESG) efforts.

Additional Duties

• Perform other comparable duties as required.

Candidate Profile

• Minimum of 5 years in senior management roles at corporate offices within Singapore or the Asia Pacific region.
• Bachelor’s degree in a business-related field.
• Experience managing luxury hotels and resorts in Asia.
• Proven operational expertise within established hotel groups in the Asia Pacific market.
• Skilled in collaborating with senior leadership to deploy corporate-wide strategic and operational enhancement plans.
• Strong understanding of operational finance, strategic planning, and performance optimization.
• Experience managing hotel pre-openings and rebranding initiatives.
• Meticulous attention to detail with the capability to define and uphold standards for upscale and luxury hospitality environments.
• Exceptional interpersonal skills demonstrating adaptability and flexibility.
• Professional demeanor embodying confidence and assurance.

Equal Opportunity Statement

Pan Pacific Hotels Group is committed to providing equal employment opportunities to all candidates, including individuals with disabilities. Only shortlisted applicants will be contacted.