Vice President, Operations

About the organization

Qlarant is a not-for-profit organization that works with both public and private partners to improve the delivery of health care and human services. Its work spans population health, utilization review, managed care organization quality review, and quality assurance for programs that support people with developmental disabilities. The organization also plays a national role in combating fraud, waste, and abuse for large enterprises, and its Foundation funds programs that benefit underserved communities.

Best People, Best Solutions, Best Results.

Role overview

The Vice President of Operations will lead the company’s operational framework to support long-term efficiency, consistency, and measurable performance. This person will guide senior managers, shape cross-functional strategies, and create solutions that improve workflow, strengthen productivity, and support continuous improvement. The role also serves as a strategic connection between executive leadership and operational teams, with responsibility for resource optimization and operational execution that advances the organization’s goals and market position.

Key responsibilities

• Build and strengthen the teams that manage contracts, ensuring they have the capability and knowledge needed to carry out their work effectively.
• Support efforts aimed at reducing fraud, waste, and program misuse by ensuring staff can investigate retailers identified by FNA as suspected of SNAP fraud; recommend ways to detect new fraud patterns and improve investigative methods; identify nearby retailers that may also be involved in fraudulent activity and share that information with FNA; and coordinate with state and local partners when directed by FNA. These services help ROC protect program integrity and maintain compliant, effective investigations.
• Set the direction for client deliverables and guide teams to work closely with clients so expectations are clearly understood and final outputs meet those expectations.
• Create plans for developing new business opportunities, including an internal RFP process that improves how new business requests are received and handled.
• Plan and oversee the launch of new contracts, ensuring contractual obligations are met and staffing is aligned with project needs.
• Manage operational budgets and supervise financial reporting to confirm that spending stays within approved limits.
• Develop teams that maintain customer relationships, support new initiatives, and collaborate across the organization to maximize available resources.
• Design measurement systems to track contract performance and improvement, identify gaps, and help teams implement corrective actions and enhancements.
• Apply corporate policies and safeguard the privacy of employee personnel records.
• Develop policies and operating plans for the contracts function so they align with the broader organizational strategy.
• Review team performance regularly, provide timely feedback, and manage formal performance reviews to encourage strong service delivery, engagement, motivation, and professional growth.

Reporting and decision-making level

The position operates with broad policies and general goals, requiring little day-to-day functional direction. Escalation to management is uncommon and typically happens only when policy interpretation or clarification is needed.

Education and experience

A master’s degree is required. Candidates with substantial directly relevant experience may be considered in place of formal education where permitted. The role calls for 15 or more years of experience. Subject-matter certification may also be required depending on the specific contract.

Additional conditions

Qlarant is an equal opportunity employer and welcomes minorities, women, protected veterans, and individuals with disabilities. The company maintains a drug-free workplace. Any job offer is conditional upon successful completion of background screening and a pre-employment drug test.