Vice President of Sales and Customer Growth

Role Overview

This leadership position is based in the United States, offering a hybrid work model. The Vice President will operate within a global go-to-market and partner framework in a matrix organization. Collaboration with teams like Solutions, Customer Success, Product Management, and Engineering is crucial to expand new customer revenue and boost Net Revenue Retention (NRR) through focused growth strategies. This role combines hands-on sales responsibilities with team leadership, requiring extensive travel and direct customer engagement to foster trust and accelerate business opportunities.

Key Responsibilities

• Manage and achieve revenue targets within the U.S. market.
• Develop and sustain a high-quality, predictable sales pipeline with strict hygiene and accurate forecasting.
• Close major strategic and complex deals personally, ensuring effective deal strategy, positioning, and negotiation.
• Engage frequently with senior executives and buyers, spending significant time in the market for relationship building.
• Collaborate closely with Customer Success Managers to drive renewals, upsells, and cross-sells, contributing to increased NRR.
• Create and execute detailed account growth plans and participate in strategic account reviews.
• Work closely with Customer Experience, Solutions, Product, and Engineering teams to ensure seamless transitions from sales through delivery and expansion phases.
• Provide actionable customer feedback and influence product roadmaps based on real-market insights.
• Lead coordinated efforts within a matrix organization, aligning global and regional stakeholders—including partners—to activate and scale the partner ecosystem and maintain consistent application of global GTM strategies.
• Coach and develop a high-performing commercial team, fostering collaboration and accountability to pipeline, revenue, and expansion goals.
• Continuously optimize existing sales processes to improve conversion rates, deal velocity, and operational discipline in CRM usage.

Candidate Profile

• Experienced revenue leader with a strong history of meeting or exceeding quotas.
• Proven player-coach capable of leading sales teams and closing deals personally.
• Comfortable operating in complex matrix organizations and influencing cross-functional teams without formal authority.
• Skilled at driving expansion to improve Net Revenue Retention.
• Willing to travel frequently and engage face-to-face with customers and prospects.
• Strong commercial insight with disciplined execution and accountability.

Performance Metrics

• Achievement of revenue targets.
• Pipeline quality, coverage, and conversion rates.
• Number and value of deals personally closed.
• Forecasting accuracy.
• Revenue influenced by partner activities.

Role Characteristics

• Highly hands-on and execution focused.
• Cross-functional and embedded in a matrix organizational structure.
• Balanced focus on both acquiring new business and expanding existing accounts.
• Emphasis on evolving and optimizing an existing sales engine rather than building from scratch.
• Requires significant travel and in-person customer interaction.

Additional Information

• This is not a purely advisory or siloed leadership role.
• The position does not have a remote-only or low-touch customer engagement model.
• The role offers high ownership, visibility, and direct customer engagement.
• Flexible work arrangements are open for discussion to accommodate diverse needs.