Vice President of Regional Operations

Position summary

The Regional Vice President is responsible for guiding operations, people, and performance across several offices. This role keeps regional teams aligned to company goals, ensures work is completed consistently and compliantly, and acts as the main point of contact for escalating office-level concerns. The position calls for a leader who can influence change, improve workflows, coach managers, and strengthen team performance across the region.

The role also supports a strong workplace culture by promoting clear communication, accountability, professionalism, and steady development for managers and staff.

Key responsibilities

• Direct day-to-day activity across assigned offices and make sure procedures, communication, and output quality remain consistent.
• Step in on office disputes, guide resolution discussions, and clarify expectations to preserve a professional environment.
• Visit offices across the region to observe operations, coach employees, solve problems, and verify that workflow standards are being followed.
• Approve regional job postings and hiring decisions before roles are published.
• Work with Human Resources to keep recruiting on track, align staffing plans, and ensure job descriptions are accurate.
• Review workforce needs in advance and approve backfills or new positions based on workload, performance, and office demand.
• Enforce firmwide SOPs, workflows, and compliance practices.
• Take part in SOP creation, testing, validation, and rollout.
• Spot process gaps and help implement improvements that raise efficiency and reduce mistakes.
• Make sure all offices use the same onboarding, training, and documentation practices.
• Review quality metrics, KPIs, scorecards, and productivity reports for regional teams.
• Identify recurring errors, trends, and bottlenecks, then provide focused feedback to management.
• Lead corrective action plans when office or team performance is below expectations.
• Partner with Quality Assurance and Training teams to solve repeat issues and training gaps.
• Coach managers and Office Managing Attorneys through leadership development, workflow guidance, and ongoing support.
• Coordinate with Office Managing Attorneys and the Corporate Training Manager to ensure attorneys and staff receive effective onboarding, learning resources, role-based development, and retraining when needed.
• Collaborate with office leadership on staff development, performance support, mentoring, and training initiatives.
• Support company-wide initiatives such as buddy systems, mentoring programs, milestone tracking, and role-based leveling standards.
• Participate in strategic planning, including merger transitions, revenue forecasting, and regional growth work.
• Help teams deliver on business plan targets for closings, orders, title performance, and other firmwide objectives.
• Look for opportunities to expand the region strategically and improve operational efficiency.
• Partner with HR, Compliance, Training, Managing Attorneys, Employee Relations, and Executive Leadership on key initiatives.
• Share updates and requirements across departments so everyone stays aligned.
• Represent field-office needs in leadership meetings and act as a bridge between offices and senior leadership.
• Lead teams through workflow changes, SOP revisions, and system updates such as Qualia changes, onboarding revisions, and new task sequences.
• Offer input during testing and launch of new initiatives.
• Check adoption of new processes and help offices fully implement updates.
• Reinforce communication standards, customer service expectations, and the organization’s core values.
• Encourage professionalism, responsiveness, teamwork, and a culture that matches firm expectations.
• Run regional meetings, communicate priorities, and help keep offices aligned.
• Serve as the escalation point for office problems, staff conflicts, staffing concerns, and workflow disruptions.
• Handle sensitive situations involving performance, staff relations, or office morale.
• Work with Employee Relations when extra support is needed.
• Model professionalism, maintain confidentiality, and handle sensitive matters with discretion.
• Support company communication standards, workflow discipline, and operational excellence.
• Promote accountability, consistency, and a solutions-focused mindset across the region.

Qualifications

• Background leading multiple offices, teams, or similar multi-unit operations.
• Strong understanding of real estate closing workflows and the technology platforms used to support them.
• Ability to read operational data, identify trends, and turn findings into improvements.
• Excellent skills in communication, coaching, and conflict resolution.
• Proven ability to guide teams through change and operational transitions.
• Strong problem-solving, judgment, planning, and organizational ability.
• Comfort working with executives and leaders across different functions.

Additional information

This opportunity is based in Fayetteville, NC and is structured as a full-time, on-site position.

No salary, stipend, number of openings, education requirement, or start date was specified in the source material.

No separate perks, eligibility restrictions, or notice-period details were provided.