Job description

About Sport Alliance

Sport Alliance creates advanced technology solutions tailored for fitness and wellness enterprises internationally. Their suite includes business management systems, payment processing tools, and member-centric applications designed to streamline operations and boost scalability.

Operating across various global markets, the company prioritizes scalable technologies and operational excellence as it broadens its international reach.

Role Overview

The Vice President of Onboarding will spearhead the global onboarding initiative, overseeing multiple regions such as Australia, the USA, Germany, and Poland. This role involves crafting and implementing a global onboarding framework, setting quality benchmarks, and structuring leadership to ensure uniform and exemplary customer onboarding experiences at scale.

Collaborating closely with the executive team, the position involves nurturing regional leaders, enhancing operational efficiency, and guaranteeing successful product launches for enterprise clients.

Primary Responsibilities

Develop and maintain a comprehensive global onboarding approach and operational model.
Create onboarding methodologies, playbooks, and standards for quality assurance.
Align global processes with regional business nuances and needs.
Recruit, guide, and nurture onboarding teams across international markets.
Coach regional leadership to build a results-driven organization.
Function as the highest escalation contact for complex enterprise onboarding challenges.
Manage critical onboarding indicators such as implementation speed, quality, and resource capacity.
Provide regular performance updates to senior leadership.
Lead continuous enhancements in onboarding processes.
Coordinate with Sales to ensure pipeline readiness and workforce allocation.
Collaborate with internal teams to optimize customer implementation success rates.
Supervise onboarding budget planning and resource distribution.

Qualifications

Over eight years in Enterprise SaaS onboarding, implementation, or customer success roles.
Demonstrated extensive senior leadership experience.
Proven track record in developing and scaling onboarding functions across multiple territories.
Experience managing global, distributed teams effectively.
Strong orientation towards operational excellence and process optimization.
Knowledgeable in platform setup, API integration, data migration, and client workflow management.
Exceptional skills in stakeholder engagement and executive-level communication.
Background in fitness, wellness, or membership technology platforms is highly valued.
Fluency in English mandatory; proficiency in German considered a significant asset.

Compensation and Benefits

Annual gross salary ranging between 117000 and 140000 EUR.
Thirty days of paid vacation yearly.
Fully remote work setup within Germany.
Flexible scheduling options.
Company pension program.
Access to Udemy educational resources.
Health and wellness perks.
Subsidized Deutschland Ticket for transportation.
Employee discount initiatives.

Vice President of Onboarding