Vice President of Operations

Overview

KenCrest is seeking a visionary and mission-focused Vice President of Operations to lead and enhance Adult Services across Pennsylvania, Connecticut, and Delaware. This prominent leadership position entails managing large-scale multi-state operations focused on supporting individuals with intellectual and developmental disabilities (IDD). Reporting to the COO, this role oversees programs exceeding $100 million, emphasizing growth, operational excellence, innovation, quality results, and leadership cultivation.

Key Responsibilities

• Collaborate with senior leadership to advance the agency’s standing in service markets through advocacy and participation in professional associations.
• Analyze industry trends impacting agency positioning and promote organizational capabilities to partners.
• Oversee operational management of adult programs in CT, PA, and DE, ensuring efficiency, quality, and expansion of programs valued over $100 million.
• Facilitate cross-unit collaboration when delivering services to individuals.
• Ensure robust systems and processes uphold funder and organizational quality standards.
• Lead change management with transparent decision-making and conflict resolution approaches.
• Continuously challenge processes to meet the highest success standards and incorporate innovations that enhance supported individuals’ outcomes.
• Evaluate performance data and fiscal information to identify improvement needs and implement corrective measures.
• Communicate agency policies clearly while including frontline staff in planning improvements and recognizing team achievements.
• Enhance supervision models and promote leadership best practices to develop a positive work culture.
• Forge community partnerships to foster innovations and improve community health and sustainability.
• Champion systemic and funding improvements in service delivery.
• Promote a culture of learning by mentoring executives, identifying champions for new approaches, and fostering staff development aligned with agency goals.

Preferred Qualifications

• Bachelor’s and master’s degrees in Human Services, Business Administration, or related field.
• At least 5 years’ leadership experience in a nonprofit with extensive operational oversight of multi-state adult IDD programs emphasizing growth and efficiency.
• Strong expertise in intellectual and developmental disabilities; behavioral health experience preferred.
• Experience with waiver-funded adult IDD services, including residential and community living, CPS, employment, and day supports.
• Proven financial management overseeing budgets, P&L, and billing in large-scale operations with revenues exceeding $50 million annually.
• Familiarity with pay-for-performance and performance-based service models.
• Established skills in setting operational standards, ensuring delivery efficiency, and embedding continuous measurement practices.
• Demonstrated leadership in fostering collaboration, positive culture, and effective change management.
• Business acumen and ability to navigate complex service environments.
• A leadership style balancing decisiveness with empathy, encouraging innovation and high performance.
• Curiosity and adaptability with enthusiasm for leveraging technology to improve service delivery.
• Passionate commitment to empowering individuals, families, and communities aligned with KenCrest’s mission.

About KenCrest

KenCrest provides educational services and community supports to individuals with developmental and intellectual disabilities and their families across PA, DE, and CT—serving over 12,500 individuals annually with 2,100+ employees. The organization champions inclusive, equitable opportunities for all regardless of race, gender, age, or ability.

Additional Information

• Location: Headquarters in Blue Bell, PA with a flexible hybrid work structure.
• Executive leadership role with significant influence on organizational strategy and impact.
• Competitive salary and benefits.
• Equal opportunity employer committed to diversity and nondiscrimination.